Mike Mcewen Email & Phone Number

Texas, United States

Dallas, Texas, United States

Excelled at building exceptional working relationships across cross-departmental teams in order to drive strategic alignment, risk management, resource allocation, spend visibility, process and reporting enhancements, and fluid collaborationPartnered with and mentored 13+ Category Managers on category strategies and company-wide value capture opportunities exceeding $3B in annual spend. Guided efforts in market research, opportunity sizing, total cost of ownership, should-cost analysis, and storytelling for executive-level presentationsManaged three-year strategic plan and deliverables in partnership with ESCM Directors, Managers, and other relevant stakeholders. Accountable for tracking deliverables, milestones, status updates, risk mitigation efforts, & prioritizationActive participant on department leadership team driving organizational strategic effectivenessConducted efforts to develop and enhance department tools and resources to drive efficiencies including but not limited to spend and savings dashboards, project tracking tools, KPI dashboard, expiring contracts dashboard, national wage rate/planning tools, and much more

Rockwall, Texas, United States

Honolulu, Hawaii, United States

Championed complex Product Development strategic sourcing events related to all onboard food and beverages (catering) across 5 countries, sustainable passenger supplies (first-class amenities, disposables, fragrances, etc), in-flight connectivity, in-flight entertainment, seating, and more.Coordinated and executed on strategic plan deliverable to reduce 50% of in-flight single use plastics by 2025 through industry leading initiatives and strong vendor development Quickly learned HA business model and led Asia Catering negotiation to a multi-million dollar savings within first six months of employment. Headed many other cross-department projects to a variety of hard savings and efficiency-minded initiatives

Honolulu, Hawaii, United States

Oversaw market research, analysis, and storytelling for a variety cutting-edge medical inventions. Research partners included top innovation labs around the world with fast-paced timelines and need for accurate results. Research included analysis related to market conditions and pricing, voice of the Customer, consumer feedback, 360 evaluations, NPS, Customer experience, brand experience, product experience, experience management, surveys, and pricing strategy

Dallas, Texas

Directed Inflight hospitality initiatives including gathering and reporting performance metrics, process innovation, consulted on food, beverage, and entertainment portfolio related to 150M+ Customers and 16k+ Flight Attendants. Led strategic projects and testing with frontline employees and cross-departmental leadership related to the COVID-19 changes. Work focused on workflow optimization and preserving the health and safety of Employees and Customers while maintaining best-in-class hospitality during global pandemicCo-Captained The Retreat – an innovative voluntary personal development course for FAs with over 7k participantsDelivered regular engaging executive-level and frontline employee presentations on a variety cross-departmental projects related to operational and commercial improvements

Dallas, Texas

Headed complex interisland Hawaii and ultra-short haul service design with frontline employees and CX allowing for 35+ minute service to be performed in less than 10 minutes.Unified cross-functional teams to produce best in class cabin service through detailed product sourcing, research, analysis, testing, and implementation. Led continuous improvement initiative to pour more resources into Customers on long flightsCreatively solved for Inflight bottlenecks resulting in $1MM in fuel and labor annually related to non-alch beverage programParticipated in Flight Attendant Strategic Team applicant interviews and led strategic testing activities with ambassadorsAuthored creative monthly communications to front-line Employees that addressed major pain points and provided clear communication from senior Company leadership down

Dallas, Texas

Analyzed total passenger supplies budget and proposed $3.5MM cost avoidance without compromising the Customer Experience. Changes implemented in 2019Sourced, evaluated, and identified best vendors during multiple RFPs including but not limited to total non-alcoholic beverage portfolio, food/snack program, alcohol, coffee, cups, napkins, etc.Oversaw ongoing cost avoidance and supply chain improvement initiatives related to Inflight and Provisioning initiatives

Dallas, Texas

Co-led the MAX Galley Design Team (11 FAs + 1 Provo Agent) to an innovative cabin design and rollout which included interviews and focus groups with over 125 Flight Attendants and collaboration with galley and aircraft vendorsEngineered testing procedures, coordinated tests, and built business cases recommending improvements to onboard products with cumulative savings over $500,000Pioneered application interface and logic for launch of International inflight and station audits

Dallas, Texas

As an Intern at Southwest Airlines Headquarters, I had the privilege of participating on teams that lead strategic initiatives pertaining to Inflight operations. I participated in engineering and designing innovative galley configurations for a brand new state of the art aircraft. I gained experience in leading focus groups to collect Flight Attendant feedback. I participated on the International Operations team driving initiatives in new markets throughout Mexico and the Caribbean. Further, I was tasked to engineer and lead tests and projects pertaining to products and processes used onboard the aircraft. I was effective in demonstrating leadership, interpersonal communication, critical thinking, data analysis and modeling, contributing to efficient teamwork, project management, and innovative creativity.

Rexburg, Id

▪ Launched innovative restaurant concept grossing over $65,000 in a 10-week period▪ Introduced and presented processes improvement project which eliminated bottlenecks and resulted in a 40 percent increase in sales and cut customer wait time by 50 percent▪ Coordinated team building within a group of diverse talents and capacities through a focus individual results and behaviors

Rexburg, Id

Presided over the apartment life council which oversees all BYU-Idaho owned and approved housing as well as remote housing entailing 7 locations outside of BYU-Idaho. Responsibilities included communicating with campus administration in collaboration on major projects and current issues within BYU-Idaho housing. These matters were then brought before a council where tasks and projects were delegated and carried through with. Learned timeline management, cost analysis, project management, and analytic thinking. Projects include training development and implementation, new software development, data collection, collections process management, etc..

Rexburg, Id

Responsible for processing applications, qualifying eligibility, awarding and disbursing financial aid, collecting payments, and maintaining individual student case records. Adept at managing and diffusing difficult situations in problem-solving of student account issues. Initiated new projects and produced video tutorials for enhancing student learning about financial aid.

Rexburg, Id

Manage design, development, and publication of technical training materials for professional level training and certification in heavy equipment and machinery operations. Updated modules and released new tailored training products for major clients including Safeway, Costco, Army Corps of Engineers, and NYC Department of Transportation. Collaborated with executive management on development of new training products to expand opportunities. Managed curriculum updates and design refresh of company’s core products for new release.

Business Management, Supply Chain Management

Activities and Societies: Supply Chain Management Society, University Activities Planning, University Symphony 2nd Chair BassLeadership –.

General Studies

Activities and Societies: Summer semester

Music Education

Activities and Societies: University Symphony 2nd Chair Bass