Michael Morehead Email & Phone Number

Fort Wayne, Indiana, United States

- Complete appraisal underwriting on conventional mortgage loans with collateral risk score of 2.5 and below as well as mortgage loans with Property Inspection Waivers, completing an average of 8-10 files per day. - Review appraisal against title work, flood certificate, purchase agreement and DataVerify to review for accuracy, consistency, and fraud mitigation.- Collaborate with internal departments and appraisal management companies to resolve conditions and complete underwriting to ensure timely close. - Facilitated new hire training.- Tops in Ops Award Winner for 3 consecutive quarters.

Fort Wayne, Indiana, United States

- Manage over 250 inbound and outbound calls per day, with follow-up to existing and potential customers offering Ruoff Mortgage products and services within refinance division. - Interact with customers and build relationships to understand needs and provide them with high quality customer service, informing of various mortgage programs and offering products based on their needs. - Interview prospective application and analyze applicant financial status, credit and property evaluation to determine feasibility of loan approval within established lending guidelines. - Collaborate with internal department to originate loan and ensure timely closing.

Fort Wayne, Indiana, United States

- Built lasting customer relationships and establish camaraderie among team members to meet common goals.- Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.- Create welcoming environment for customers by greeting them and offering assistance. - Continually keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.- Follow up with previous clientele to ensure quality service and provide product recommendations to increase value to previous purchase.