Michael Naylor Email & Phone Number

Oldham, England, United Kingdom

Manchester, United Kingdom

I have worked with the enrolment and Induction team during peak times since July 2017. I have been mainly responsible for responding to Student Enquiries regarding Graduation and Enrolment via phone and Email. During Summer 2019 I also assisted with adding content to the university Welcome pages which provide students with information on the coming year and their induction timetable during the enrolment period.

Manchester, United Kingdom

I worked part-time as a student IT rover supporting IT Services Campus teams alongside my studies at Manchester Metropolitan University. My duties included:· To assist students in the use of the University’s core software applications (e.g. Student email, Microsoft Office and Microsoft Windows)· To provide practical help and support for Multifunction Printers including clearing paper jams and filling paper· To provide support for connecting students, using their own equipment, to the University WiFi system· To help students use the University’s Virtual Learning Environment (VLE) so they can access their course materials (Moodle)· To provide assistance in the use of the electronic payment system· To use judgement to troubleshoot IT issues, liaising and reporting unresolved problems to IT Helpline staff· To record all work using an online helpdesk system· To help monitor student behaviour, referring difficult situations to other staff as appropriate· To help students to locate material on the shelves· To undertake other library or ITS tasks as required (e.g. moving or setting up computer equipment, emptying book boxes, checking classroom technology, shelving, etc.)

Manchester, United Kingdom

I worked with the widening participation team at Manchester Metropolitan University over summer. My duties included:· Establishment of a directory of closed Faculty and department Facebook Groups.· Close liaison with existing central University and departmental social media groups.· Regular contact with new students due to arrive at Manchester Met in September 2017, answering and fielding queries as appropriate.· Develop a network of contacts with Peer Mentors, staff and new students.· Provide regular feedback and evaluation on the successes and pitfalls of the project.· Regularly monitor activity on Faculty social media sites, dealing with issues as they arise. · Communicate with Faculty Social Media Peer Mentors on a weekly basis to discuss progress and offer support.· Provide regular progress updates to the Transition and Peer Support Manager and raise any issues of concern.

Warrington

I worked as a Sales Advisor for Maplin Electronics in the Warrington Store, my duties were as follows:- Processing sales- Ensure the story is presentable and well maintained at all times- Stock Checking / Restocking- Greeting Customers in store- Providing advice to customers regarding products/options available/solutions to their needs- Ensuring all prices/offers/promotions on display are up to date and compliant with Trading Standards regulations

Warrington

I worked as a Customer Service Representative with Capita Customer Management, my dutues were as follows:-Dealing with customer queries both over the phone and via correspondence.-Keeping accurate records of any customer contact-Performing bill recalculations-Resolving customer complaints-Recommending price plan changes or additional services to customers when suitableSecondment In Cape Town, South Africa (March 2014 – July 2014)-Training new staff members-Supervising new staff during their first few weeks-Providing tailored coaching on a one to one basis-Ensuring that team members were meeting targets and offering targeted training to underperforming team members-Absence and performance monitoring

Manchester

I worked as a Steward on a casual basis on match days at Old Trafford my duties were as follows:-Ensuring health and safety of all attendees-Ensuring that health and safety regulations were followed-Watching for suspicious behaviour and reporting any issues-Providing directions and information to attendees

Bolton, United Kingdom

I previously worked as a Project Support Officer/receptionist for Connexions. My main duties are as follows:-Processing Orders through the Oracle system-Handling petty cash -Recording all orders and petty cash claims for budget monitoring purposes-Recording and tracking spend on each client-Dealing with customer queries both in person and over the phone-Updating and adding articles to the Connexions website-Covering lunch breaks, sickness and annual leave on reception in the Connexions client centre-Key holder for client centre-Helping customers complete CV’s and Covering Letters-Monitoring stationary levels and ordering more when necessary-Dealing with any ICT faults in the centre and escalating these faults if necessary-Maintaining and updating a log of all visitors to the centre and producing regular reports from this information for the centre manager

Bolton, United Kingdom

I worked as a Library Assistant within the Bolton Schools Library Service. During my time there my main duties were as follows:-Dealing with customer queries both in person and over the phone-Stock Checking-Issuing stock to customers and re-shelving returned stock-Inputting new stock onto the Talis Alto database-Packing project boxes and issuing them to schools ready for delivery

Bachelor’S Degree, Computer Science, 1St Class

Activities and Societies: Computing Society(Chair), Senior Social Media Peer Mentor (2017), Greater Manchester Higher Mentor, Student.

Hnc, Computing And Software Development, Distinction

Business Skills for e-Commerce Computer Systems Employability and Professional Development Systems Analysis and Design Data Analysis &.