Lead global practice in support of TCS’s top-tier clients to drive strategic procurement advisory consulting and procurement transformation services across multiple sectors.

Led global team of 1,600, partnering with over 65 global clients and chief procurement officers (CPOs) to provide business process outsourcing (BPO) services across full source-to-pay enterprise process. Identified as valuable leader for global category expertise, innovative sourcing techniques, global enterprise supplier relationships, procurement operations, and advanced cognitive data analytics. Coordinated with IBM consulting team and senior leadership to support expansion initiatives through new sales and go-to-market strategies. ● Shifted organizational focus from “doing” to listening to uncover and achieve client objectives. Improved average global NPS score to over 9 in 2021.● Realized significant improvement in client satisfaction, driving over 23% YoY revenue growth with more than 70% from existing clients. Improved gross profit margins by more than 4 points YoY for first time, outperforming all other services practices.• Drove initiative within leadership team to identify 5 key practice objectives and 15 key results areas to focus and empower global performance-oriented team: yielded increase in engagement scores across organization, improving over 5% YoY, highest within procurement team across all 6 domains, positioning BPO as best in practice.

Developed, managed, and executed sourcing strategy across all technology categories, including software, cloud networking, and telecommunications, totaling $10B in spend. Oversaw 40 category and supplier relationship managers. Applied agile procurement approach and leveraged market and industry intelligence, trends, innovation, and best practices to drive thought leadership for category sourcing strategies.● Leveraged up-front negotiations and new cognitive pricing tools for greater speed and agility; identified excess of 12% total savings value across all categories globally.● Demonstrated ability to motivate and influence diverse stakeholders to embrace Agile techniques through “Accelerate” business model transformation while improving critical partner relationships with top-tier technology providers.

Recognized by senior leadership for depth of procurement and supply chain expertise and tasked with turning around underperforming Emptoris portfolio following IBM acquisition and integration. Leveraged understanding of pain points to reframe client discussions and articulate compelling value proposition of Emptoris software products. Provided leadership to team of 525.● Simplified complex problems to systematically identify causes and develop solutions; enhanced user experience, raising YoY software as a service (SaaS) revenue by over 12% and grew client base to 250+ clients globally.● Detected untapped opportunity to enable clients to collaborate in real-time on supply chain events when disruptions occur; rallied teams around shared vision and won buy-in to drive project from concept to launch in under 1 year, releasing IBM’s Supply Chain Insights with Watson in Q4 2017.

Oversaw global team of 30. Reviewed breadth of all IT tools, systems, and databases used across global procurement and devised roadmap to streamline 40% of tools, systems, workflows, and databases into comprehensive suite of tools. Generated over $200M in total savings, exceeding expectations.

Brought in to lead high-growth x86 Base server group supply/demand planning organization in competitive market. Looked beyond demand signals and through procurement lens to overcome difficulties of navigating rapid fluctuations in supply demand planning. Communicated at all levels to influence mindset shifts, leveraging understanding of how suppliers utilize IBM data to help them plan their supply chain, better supporting IBM needs.● Implemented improved procedures within executive Sales & Operations Planning process, enhancing supply chain planning and improving accuracy by +10% YoY; yielded +15% reduction in global inventory and 15% team productivity improvement.

Served in multiple department head-level leadership roles during tours on 2 combatant ships with qualification through US Navy's Nuclear Engineering post-graduate program.