Michael O'Neill Email & Phone Number

• Implementation, training, and set-up of CX platform across Digital Science
• Supporting tool refinement based on client engagement throughout the customer journey
• Manage requests for reporting and analysis, and utilize this information to formulate actionable insights and recommendations
• Produce training materials and user guides for CX implementation

• Responsible for creating a public relations campaign that resulted in 95% positive feedback and 25% subscription uplift.
• Oversaw multiple projects from beginning to end including creating, editing and publishing corporate newsletters, blog posts, video content and digital materials for conferences, presentations, and internal training.
• Gathered and analyzed subscription information from clients to develop monthly reports used by business and product managers, executives, and company stakeholders to establish and maintain customer service KPI's.
• Developed and hosted virtual seminars targeted to audience verticals. Secured attendees and analyzing requirements to appropriately tailor our messaging to their business needs.

• Conducted online training sessions with prospective clients to showcase IFI products and services.
• Created an internal training space for new hires including: written instructions, helpful links, self-produced video presentations, and company documentation.
• Wrote and edited marketing blogs, internal documentation, newsletters, and web page copy
• Utilized Microsoft Office programs like PowerPoint, Excel, SharePoint, Word, and Forms for data entry, email, documentation and editing, presentations, sharing files, and internal surveys.

20-28 Sargeant St., Hartford, CT

• Edited about 100 studio productions for 100's of on-air and online viewers
• Operated 3 DSLR camera’s, floor directed production team of 5, and operated audio board
• Directed production team of 8 people during 2 weekly studio productions and edited raw footage
• Worked with a production budget of around 1.9 million for all studio, remote, and local productions

University Of Hartford

• Created presentations, assignments and quizzes, and review material for classes of 13-23 students
• Worked with professors to perform research while conducting my own research project, taking classes, and teaching undergraduate classes
• Assisted communication department with applicant evaluations and interviews for open positions
• Winner of the 2016-2017 Outstanding Teaching Assistant Award

50 South Main Street, West Hartford, CT

• Shot and edited over 50 television productions and live events
• Set up, shot, and edited news packages for local events in the city of West Hartford
• Operated camera, floor directed, technical directed, and directed a variety of studio productions
• Shot and edited a twenty-eight minute final project

• Oversaw social media presence for clients by posting videos and blogs, making sure blogs and posts were free of grammatical errors, and analyzing social media traffic
• Increased social media engagement by 33% nationally and 25% internationally through email outreach
• Edited and revised all written material including website copy, press releases, social media posts, video transcripts, presentations, and reports
• Redesigned quarterly reports to be more visually engaging by adding graphics, new color schemes, and patterns

-Collected, organized, and updated material for the newsletter for the Society for Romanian Studies -Formatted, edited, and proofread copy for the Society for Romanian Studies newsletter for publishing-Researched digital historical archives concerning other relevant topics-Provided descriptions and bibliographic entries for collected materials

-Advise 45-55 residents and resolve confidential, personal, or school related conflicts and problems-Organize and plan creative programs for residents-Type duty logs, warning letters, and housing notices in addition to other administrative duties -Recognized for creating fun and educational bulletin boards on a variety of topics

-Taught groups of students about conducting accurate studies using material from class-Evaluated student papers and assignments and guided students using SPSS-Created examples of material for students to better understand quantitative and qualitative research-Worked with communication research professor to align research sessions with class lecture material

-Supported team members to meet timing goals for customer satisfaction.-Worked in various positions such as cashier, sandwich maker, grill, drive-thru.-Cleaned dishes and the front end of the store to maintain the dining area-Trained new or incoming employees on a variety of work stations

Hartford, Connecticut Area

-Researched and wrote entertainment articles for the school newspaper using AP style citations-Peer edited and revised articles from junior staff writers before article submission-Recognized by newspaper supervisor for excellent use of grammar and editing skills-Kept notes during meetings where we discussed new article ideas and new ideas for the newspaper

Master'S Degree, Communication, Advertising And Integrated Marketing

Activities and Societies: Teaching Intern for the school of communication

Bachelor Of Science (Bs), Communication, Advertising And Marketing

Activities and Societies: Lambda Pi Eta member, Omicron Delta Kappa member, Senior Staff Writer for the Campus Lantern

Ba In History

Activities and Societies: Phi Alpha Theta member, Research Assistantship 2014, Winner of the Ann and Kenneth Tucker Scholarship Award

Education record

Activities and Societies: Peer advocates, Pit orchestra, Band Council, Cross Country Captain, Indoor and Outdoor Track