Michael O'Neill Email & Phone Number

• Implementation, training, and set-up of CX platform across Digital Science• Supporting tool refinement based on client engagement throughout the customer journey• Manage requests for reporting and analysis, and utilize this information to formulate actionable insights and recommendations• Produce training materials and user guides for CX implementation

• Responsible for creating a public relations campaign that resulted in 95% positive feedback and 25% subscription uplift. • Oversaw multiple projects from beginning to end including creating, editing and publishing corporate newsletters, blog posts, video content and digital materials for conferences, presentations, and internal training.• Gathered and analyzed subscription information from clients to develop monthly reports used by business and product managers, executives, and company stakeholders to establish and maintain customer service KPI's.• Developed and hosted virtual seminars targeted to audience verticals. Secured attendees and analyzing requirements to appropriately tailor our messaging to their business needs.

• Conducted online training sessions with prospective clients to showcase IFI products and services.• Created an internal training space for new hires including: written instructions, helpful links, self-produced video presentations, and company documentation.• Wrote and edited marketing blogs, internal documentation, newsletters, and web page copy• Utilized Microsoft Office programs like PowerPoint, Excel, SharePoint, Word, and Forms for data entry, email, documentation and editing, presentations, sharing files, and internal surveys.

20-28 Sargeant St., Hartford, Ct

• Edited about 100 studio productions for 100's of on-air and online viewers• Operated 3 DSLR camera’s, floor directed production team of 5, and operated audio board • Directed production team of 8 people during 2 weekly studio productions and edited raw footage• Worked with a production budget of around 1.9 million for all studio, remote, and local productions

University Of Hartford

• Created presentations, assignments and quizzes, and review material for classes of 13-23 students• Worked with professors to perform research while conducting my own research project, taking classes, and teaching undergraduate classes • Assisted communication department with applicant evaluations and interviews for open positions• Winner of the 2016-2017 Outstanding Teaching Assistant Award

50 South Main Street, West Hartford, Ct

• Shot and edited over 50 television productions and live events • Set up, shot, and edited news packages for local events in the city of West Hartford• Operated camera, floor directed, technical directed, and directed a variety of studio productions• Shot and edited a twenty-eight minute final project

• Oversaw social media presence for clients by posting videos and blogs, making sure blogs and posts were free of grammatical errors, and analyzing social media traffic • Increased social media engagement by 33% nationally and 25% internationally through email outreach• Edited and revised all written material including website copy, press releases, social media posts, video transcripts, presentations, and reports• Redesigned quarterly reports to be more visually engaging by adding graphics, new color schemes, and patterns

-Collected, organized, and updated material for the newsletter for the Society for Romanian Studies -Formatted, edited, and proofread copy for the Society for Romanian Studies newsletter for publishing-Researched digital historical archives concerning other relevant topics-Provided descriptions and bibliographic entries for collected materials

-Advise 45-55 residents and resolve confidential, personal, or school related conflicts and problems-Organize and plan creative programs for residents-Type duty logs, warning letters, and housing notices in addition to other administrative duties -Recognized for creating fun and educational bulletin boards on a variety of topics

-Taught groups of students about conducting accurate studies using material from class-Evaluated student papers and assignments and guided students using SPSS-Created examples of material for students to better understand quantitative and qualitative research-Worked with communication research professor to align research sessions with class lecture material

-Supported team members to meet timing goals for customer satisfaction.-Worked in various positions such as cashier, sandwich maker, grill, drive-thru.-Cleaned dishes and the front end of the store to maintain the dining area-Trained new or incoming employees on a variety of work stations

Hartford, Connecticut Area

-Researched and wrote entertainment articles for the school newspaper using AP style citations-Peer edited and revised articles from junior staff writers before article submission-Recognized by newspaper supervisor for excellent use of grammar and editing skills-Kept notes during meetings where we discussed new article ideas and new ideas for the newspaper

Master'S Degree, Communication, Advertising And Integrated Marketing

Activities and Societies: Teaching Intern for the school of communication

Bachelor Of Science (Bs), Communication, Advertising And Marketing

Activities and Societies: Lambda Pi Eta member, Omicron Delta Kappa member, Senior Staff Writer for the Campus Lantern

Ba In History

Activities and Societies: Phi Alpha Theta member, Research Assistantship 2014, Winner of the Ann and Kenneth Tucker Scholarship Award

Education record

Activities and Societies: Peer advocates, Pit orchestra, Band Council, Cross Country Captain, Indoor and Outdoor Track