Versatile and bilingual (English, Mandarin) product manager with a customer-centric approach, specializing in CX/UX. I excel in synthesizing diverse inputs to envision and develop solutions that effectively address customer needs.In the early stages of my career, I focused on consumer products, facilitating the interaction between tech-savvy and non-technical customers with technical security products. I honed my skills in balancing a data-informed approach with qualitative research strategies, ensuring the prioritization and resolution of key issues that fostered long-term customer loyalty. My expertise primarily lies in web and mobile applications, but I also collaborated with local manufacturers in Taiwan to deliver a consumer networking device and application.My recent professional journey has transitioned into the B2B realm, encompassing digital marketing and AI/ML. This shift has prompted a recalibration of my priorities and daily focus. In the realm of AI/ML, I have embraced the challenge of enabling customers to understand and effectively leverage these technologies within the context of a Customer Data Platform (CDP) and Digital Marketing in general.As a product manager, I serve as a bridge between technology and people, solutions and problems. Collaborating with customers, designers, researchers, engineers, and marketing teams, I lead efforts to address and resolve customer pain points. My multicultural background, with an Australian father and Taiwanese mother, has uniquely positioned me to navigate diverse groups, fostering shared understanding, vision, and goals throughout my life.