Strategic partner to our Commercial, Medical and Market Access Field teams as they support existing and new products and indications using the Veeva CRM platform. Work closely with Data Sourcing, Data Stewardship, MDM, Alignment, Targeting and Sizing and IC teams to provide an end-to-end solution to our field teams.

Program Management professional supporting multiple enterprise level Veeva customers. Certified expert in Veeva’s Commercial Suites of products including Veeva CRM, Network, OpenData, PromoMats and MedComms, all Cloud based (AWS) solutions.Focus on Customer Success for large global program delivery of Veeva products. This includes deployment planning and execution, advising the Customer on the transformation of their governance (business and IT), and leading the customer in establishing a successful post deployment application management model that ensures continued value realization. Act as the coordinator for Customer facing teams including Global Professional Services, Enterprise Application Management (EAM), Customer Success Managers (CSMs), Product Management, and Product Support. Work closely with the Global Account Managers (GAMs) to drive Customer Success, and to leverage their Customer relationships and knowledge in alignment around Customer business needs and advancement of new product opportunities.Customers include Eli Lilly, AbbVie, GSK, Takeda, Galderrma, Pfizer and Viatris

Practice Manager for Veeva Network, the industry’s first complete, cloud-based customer master solution that combines healthcare professional, healthcare organization, affiliations and reference data, software and stewardship services in a single solution that’s seamlessly integrated with Veeva CRM. Accessible via the cloud by all Veeva CRM customers worldwide, Veeva Network harnesses the ‘network effect’ of life sciences companies electing to work together to contribute updates to master data repository. The result is accurate, complete and always up-to-date customer data within Veeva CRM.

Provided leadership and framework to effectively align technology investments with business needs. Collaborated extensively with leadership and technical teams to define needs and issues; architect solutions; and guide the full life cycle design, implementation, integration and support of applications, systems, interfaces, tools and databases to ensure optimal integration and information access across complex environments. Planned, tracked and monitored all aspects of projects; and resolved issues. Established and enhanced relationships with clients and partners. Lead cross-functional teams leveraging onshore / offshore delivery models.

Held full responsibility for designing, implementing, enhancing, supporting and aligning key systems, data warehouses and analytics with constantly evolving business needs. Accountable for overall success of assigned projects, from initial capture of requirements through development, rollout and problem resolution. Planned, tracked and monitored projects; defined project scope and deliverables; obtained necessary resources; delivered status reports to business stakeholders and leadership teams; developed documentation in adherence to GLP, CFR Part 11 standards; and managed risk assessment, issue resolution and change management initiatives. Established relationships with internal and external stakeholders. Led, trained and mentored cross-functional teams of up to 15.