Global Program Manager
Washington D.C. Metro Area
Program Management professional supporting multiple enterprise level Veeva customers. Certified expert in Veeva’s Commercial Suites of products including Veeva CRM, Network, OpenData, PromoMats and MedComms, all Cloud based (AWS) solutions.Focus on Customer Success for large global program delivery of Veeva products. This includes deployment planning and execution, advising the Customer on the transformation of their governance (business and IT), and leading the customer in establishing a successful post deployment application management model that ensures continued value realization. Act as the coordinator for Customer facing teams including Global Professional Services, Enterprise Application Management (EAM), Customer Success Managers (CSMs), Product Management, and Product Support. Work closely with the Global Account Managers (GAMs) to drive Customer Success, and to leverage their Customer relationships and knowledge in alignment around Customer business needs and advancement of new product opportunities.Customers include Eli Lilly, AbbVie, GSK, Takeda, Galderrma, Pfizer and Viatris