Michael Pine Email & Phone Number

San Diego, CA, US

San Diego, California, United States

• Recipient of Platinum Club Award – September 2024
• Built and led a team of new real estate agents, providing training, mentorship, and support to drive success and achieve business objectives.
• Developed and implemented innovative recruiting strategies to attract and onboard top talent, resulting in significant team growth.
• Managed various projects and initiatives to streamline operations, improve efficiency, and enhance the agent and client experience.
• Cultivated strong relationships with agents, clients, and industry partners to foster collaboration, provide exceptional service, and achieve business goals.

Hudson, New York, United States

• Spearheaded the revitalization of a $70 million Supercenter, implementing strategic initiatives that drove significant sales growth and propelled the store to exceptional profitability, exceeding projected targets and.
• Improved key performance indicators (KPIs) across all categories, including in-stock metrics, shrink reduction, connected device adoption, and associate net promoter scores.
• Reduced customer and associate accident costs year-over-year by promoting a safety-conscious and reduced risk environment.
• Successfully led a team of salaried managers, mentoring new hires and promoting top-performing Team Leads. Implemented effective coaching and accountability strategies to optimize team performance.

East Greenbush, New York, United States

• Served as a second Store Manager in a developmental role within a high-volume Supercenter.
• Addressed and corrected long-standing breakdowns in the inventory flow process, focusing on pain points in second and third shift operations.
• Increased staffing levels to meet forecasts and budgets by actively recruiting for understaffed shifts.
• Developed and implemented a program to address a staffing and operational gap in the 3rd shift apparel stocking process, resulting in a pallet-free and organized stockroom.

Troy, New York, United States

• Acted as Manager-On-Duty in the absence of the Store Manager, directing store management teams and overseeing daily operations.
• Oversaw Assistant Store Managers, working across various areas and departments to mentor and support their development.
• Significantly improved customer experience scores by improving staffing and operational effectiveness, while creating a strong environment of accountability.
• Oversaw the store metrics program and exceeded more benchmark metrics than any other store in the Market in 2020.
• Other positions held: Customer Service Manager, Assistant Store Manager

Albany, New York Area

• Created multiple apparel brands and built out the eCommerce platforms to create websites and social media presences for the brands.
• Partnered with an online dating app with over 400,000 users to build out an apparel brand to compliment the app and co-owned the brand with the founder.

Albany, NY

• Led the development and implementation of SEFCU's new service delivery strategy, resulting in increased member satisfaction and retention.
• Conceptualized and established reporting for the use of data to generate Member Insights measurements and KPIs.
• Worked directly with the Chief Banking Officer and President/CEO to manage upwards and across the organization to hold management and executives accountable for project deadlines and deliverables for key retail.
• Created new policies and amended existing policies to improve the operational efficiency and service delivery excellence of the branch and call center network.
• Managed and resolved high-level member service issues, including using significant discretionary authority to make exceptions to credit union policies.
• Acted as the liaison between SEFCU and its regulators (NCUA, CFPB, NYS Banking Dept., AG, etc.) to satisfactorily resolve all regulatory complaints, ensuring that the credit union was never disciplined or fined.

Latham, NY

• Recipient of 2013 Retail Excellence Award
• Drove branch sales production to its highest levels, resulting in the branch becoming the most profitable branch in the credit union.
• Created the Branch Operations Manual that was used as the gold-standard example for branch operations manuals on SEFCU’s intranet/SOPs.
• Lead branch to win SEFCU Insurance Agency sales contest 7 months in a row.
• Coached and mentored staff to provide exceptional member service and achieve operational excellence, leading to more individuals in my branch being promoted to higher-level roles (including Branch Manager) than any.
• Other positions held: Member Specialist (#1 in Branch Sales), Service Professional (Top 5 in Sales in the Credit Union), Lead Service Professional (Top Performer in Branch), and Member Service Manager (Top Performer in.

Albany, NY

• Management team member responsible for:
• Examining Gold, Silver, Diamonds, and Platinum to verify authenticity and determine value.
• Testing and verifying all purchases by other employees to ensure proper procedures are followed and precious metals are authentic.
• Building customer relationships to generate referrals resulting in an increase in profitability.
• Promoting/Advertising at various locations to increase leads.
• Training and developing new employees.

Glenmont, NY

• Salaried manager responsible for:
• Assisting in the management of total store operations including General Merchandise and Grocery responsibilities.
• Personal development activities, including instruction and training of 300+ associates and hourly supervisors.
• Up to 60 Direct Reports, including multiple levels of supervisors
• Lead Inventory Control Teams. Ensured frequent replenishment of consumable merchandise, timely ordering of perpetual inventory, and price change accuracy.
• Achieving sales and profit goals by monitoring productivity, empowering decision- making and maximizing performance.

• Salaried manager responsible for:
• Managing total store level operations including; sales tracking and reporting, inventory control, staffing, scheduling, and policy execution.
• Enhancing the customer experience by promoting strong levels of customer service and problem resolution.
• Managing all aspects of merchandising including; prioritization, presentation, sales pattern alignment, and plan-o-grams.
• Directing loss prevention policies and initiatives, thereby controlling internal shrink.
• Personnel management including; recruiting, mentoring, coaching and performance evaluations.

Fishkill, NY

• Salaried manager responsible for:
• Assisted in the management of total store operations including General Merchandise and Grocery responsibilities.
• Improved customer experience. Brought the Front-End Customer Experience Track to the highest ranking in the region.
• Personal development activities, including instruction and training of 500+ associates and hourly supervisors.
• Led Inventory Control Teams. Ensured frequent replenishment of consumable merchandise, timely ordering of perpetual inventory, and price change accuracy.
• Achieved sales and profit goals by monitoring productivity, empowering decision- making and maximizing performance.

Business Administration And Management, General

Business Administration

Activities and Societies: Treasurer and Co-Founder of the Business Club, Student Government Association Representative, Treasury Committe.