Michael O'Byrne Email & Phone Number

- Facilitated a seamless transition into the role of Manager of Solution Sales following the SchoolMessenger acquisition by PowerSchool.- Lead and coach the Communications sales team, overseeing cross-functional initiatives, sales forecasting, quarterly business reviews, and territory assignments

• Led a dynamic sales team, targeting an untapped customer segment, and formulated sales playbooks and territory plans for Enterprise and Mid-Market teams.
• Oversaw annual renewals, optimizing processes to significantly reduce churn rates and enhance customer retention.
• Collaborated with senior leadership and product teams, contributing to defining crucial roadmap milestones.
• Effectively collaborated with the Marketing team, assuming oversight for specific campaigns due to their performance, and successfully refined strategies to achieve improved outcomes.
• Orchestrated strategic initiatives resulting in noteworthy increase in multi-year renewals and expansion of the multi-product customer base.

Winnipeg, Manitoba, Canada

• Led the Customer Success team while acting as the primary liaison for the company's key accounts across North America.
• Led implementation teams, guiding customers through onboarding processes. Developed and implemented a comprehensive 100+ point implementation checklist to ensure a seamless transition post-onboarding.
• Led the technical support team, coordinating inbound phone calls, emails, and support tickets to ensure timely resolution, while also providing reporting on performance metrics.
• Established a comprehensive customer knowledge base, integrating video and text resources accessible through a chatbot, live chat service, and ticket system.
• Conducted remote/on-site client trainings and webinars.
• Consulted with customers to gather and compile product references.

Winnipeg, Manitoba, Canada

Winnipeg, Canada

Regina, SK

• Orchestrated the company's successful entry into Saskatchewan, spearheading the establishment and efficient staffing of the facility, ultimately ensuring sustained profitability.
• Propelled expansion in Manitoba, culminating in the launch of a 4th Canadian practice.
• Reporting to Board of Directors, I continued to be a key contributor as part of the management team post-construction, ensuring continuous success and fostering further growth.

Winnipeg, Manitoba

• Led the company's strategic expansion into the competitive US market.
• As a dedicated Project Manager, overseeing and guiding design and development team efforts.
• Orchestrated seamless collaboration among team members, ensuring consistent achievement and surpassing client launch timelines.

Winnipeg, MB

• Directed a proficient team comprising designers, writers, and video editors, ensuring flawless project execution from conception to delivery.
• Managed the construction and integration of an advanced, in-house video studio, substantially amplifying production capabilities and elevating output quality.
• Expanded responsibilities beyond organizational boundaries, leading design and development teams at the sister entity, Shnaap, fostering enhanced collaboration and outcomes.