Michael O'Byrne Email & Phone Number

- Facilitated a seamless transition into the role of Manager of Solution Sales following the SchoolMessenger acquisition by PowerSchool.- Lead and coach the Communications sales team, overseeing cross-functional initiatives, sales forecasting, quarterly business reviews, and territory assignments

• Led a dynamic sales team, targeting an untapped customer segment, and formulated sales playbooks and territory plans for Enterprise and Mid-Market teams.• Oversaw annual renewals, optimizing processes to significantly reduce churn rates and enhance customer retention.• Collaborated with senior leadership and product teams, contributing to defining crucial roadmap milestones.• Effectively collaborated with the Marketing team, assuming oversight for specific campaigns due to their performance, and successfully refined strategies to achieve improved outcomes.• Orchestrated strategic initiatives resulting in noteworthy increase in multi-year renewals and expansion of the multi-product customer base.

Winnipeg, Manitoba, Canada

• Led the Customer Success team while acting as the primary liaison for the company's key accounts across North America.• Led implementation teams, guiding customers through onboarding processes. Developed and implemented a comprehensive 100+ point implementation checklist to ensure a seamless transition post-onboarding.• Led the technical support team, coordinating inbound phone calls, emails, and support tickets to ensure timely resolution, while also providing reporting on performance metrics.• Established a comprehensive customer knowledge base, integrating video and text resources accessible through a chatbot, live chat service, and ticket system.• Conducted remote/on-site client trainings and webinars.• Consulted with customers to gather and compile product references.• Oversaw a client recurring check-in and renewal process that led to strong client retention.• Significantly optimized support and implementation procedures, elevating overall efficiency and enhancing customer satisfaction.• Drove a substantial increase in upsell opportunities, resulting in a notable contribution to the company's overall performance. Assisted in converting the platform from a free to a paid service.• Collaborated with developers to align the product roadmap with customer and sales priorities.• Assisted in the company's 2022 acquisition by West Corporation.

Winnipeg, Manitoba, Canada

Winnipeg, Canada

Regina, Sk

• Orchestrated the company's successful entry into Saskatchewan, spearheading the establishment and efficient staffing of the facility, ultimately ensuring sustained profitability.• Propelled expansion in Manitoba, culminating in the launch of a 4th Canadian practice.• Reporting to Board of Directors, I continued to be a key contributor as part of the management team post-construction, ensuring continuous success and fostering further growth.

Winnipeg, Manitoba

• Led the company's strategic expansion into the competitive US market.• As a dedicated Project Manager, overseeing and guiding design and development team efforts.• Orchestrated seamless collaboration among team members, ensuring consistent achievement and surpassing client launch timelines.

Winnipeg, Mb

• Directed a proficient team comprising designers, writers, and video editors, ensuring flawless project execution from conception to delivery.• Managed the construction and integration of an advanced, in-house video studio, substantially amplifying production capabilities and elevating output quality.• Expanded responsibilities beyond organizational boundaries, leading design and development teams at the sister entity, Shnaap, fostering enhanced collaboration and outcomes.