Michael P. Email & Phone Number

United States

Partner in an AI consultancy delivering AI solutions for CCaaS, CX, Conversational AI, AI Agents and Automation. We are experts in integrated AI solutions that provide self-service, enhance employee performance, and deliver automations across the enterprise.

Pennsylvania, United States

Leader in an AI overlay team selling CCaaS AI solutions. Built custom demos, AI maturity models, and solution architecture for Conversational AI and analytics. Key contributor to achieving $30M AI ACV with over 100% quota attainment over the past 10 quarters.Key Achievements:• Met quota for 10 straight quarters, at 135% in 2024 (Q2).• Launched and Managed AI Trials program, delivering $1M AI ACV and $2M Total ACV in 6 months and securing $8M pipeline for 2024.

Bloomsburg, Pennsylvania, United States

Implemented a knowledge powered virtual voice agent for a California school district with IBM Watson Assistant, Node.JS, SIP Trunk, and Watson Discovery. Also worked on question answering systems leveraging RoBERTa and GPT-3, with Watson Explorer, Watson Knowledge Studio and Watson Discovery. Built sales demos for customers such as Nortel of Conversational AI.

Pittsburgh, Pennsylvania, United States

Sell, design, and implement a range of AI and cloud solutions, including Conversational AI, machine learning, and discovery solutions built on AWS, GCP, Azure, or IBM Cloud. Develop integrations on communication platforms such as Alcatel's Rainbow CPaaS, and Avaya Aura. Write SOWs and RFP responses, build demonstrations, establish MVP pilots, and complete implementations to customer requirements. Envision and deliver innovative solutions with NLP, text analytics, OpenAI's GPT3, RoBERTa (via IBM Watson Discovery) and other AI microservices. Deploy to public cloud, hybrid cloud, and on-premises using stacks such as RedHat OpenShift.

Greater Pittsburgh Area

Consulting manager and solution architect focused on applying AI, machine learning, analytics, and automation to deliver business value to Deloitte Consulting clients, including FinTech, finance, and other sectors.Expert in IBM Watson Cloud, AWS, Azure, and GCP, specializing in big data, NLP, enterprise search, and conversational AI. Delivered solutions for utility, finance, logistics, and healthcare using Unqork, IBM Watson, Kore.AI, GCP DialogFlow, AWS Lex, and Lambda.Trained in Azure architecture, AWS patterns, data science, and agile delivery. Machine learning work included data preparation, customer team education, model selection, and ML Ops with Seldon Core.

Pittsburgh, Pennsylvania, United States

Led strategy and technical excellence for Watson products across geographies and industries. Advocated AI-powered search, analytics, and data science products for global clients.Key Achievements:• Sold several million dollars of Watson products annually.• Delivered thought leadership and training globally.Technical Environment: IBM Cloud, NLP, Machine Learning, REST/SOAP APIs

Pittsburgh, Pa

Responsible for a team of escalation support engineers servicing all Vivisimo customers, Big Data, and now the IBM Watson Group cognitive computing platform. Our Level 2 team handles product issues and technical questions worldwide. I am also heavily involved in internal and customer enablement training, including API programming, product configuration, and architectural analysis.

Pittsburgh, Pa

Led global technical support by defining business unit service requirements, implementing KPIs (benchmarked against 'Best in Class'), and creating customer feedback mechanisms to measure satisfaction. Developed a support organization structure with job descriptions and a technical progression track, alongside an ongoing training syllabus to ensure technical qualification.Implemented an enhanced service platform with a customer self-service portal, support engagement processes, and escalation management. Collaborated with engineering, QA, and marketing on software releases, ensuring operational readiness through training on new features.Contributed to revenue goals with Velocity Health Check, Managed Upgrade, and Training offerings.Achieved 90%+ customer satisfactionMet customer retention and maintenance revenue goalsDelivered $100K in incremental services revenueImplemented proactive alerts for case status and escalations.

Pittsburgh, Pennsylvania, United States

Managed a team of up to eight direct reports, delivering over $1M in services annually. Coordinated technical teams with R&D, reviewed and approved technical tasks for Statements of Work, RFIs, and RFPs.Led software implementation, directly impacting revenue recognition, while scoping projects, planning architecture, and overseeing technical teams. Delivered support for custom software, integrations, programming, and training development.

Ms, Physics

Ph. D. program in Physics, did research in Nonlinear Dynamics (Chaos) and Nuclear Physics, studied Quantum Field Theory, General Relativity

Bs, Physics, Philosophy

Activities and Societies: Student Government, Students for Peace Studied Physics and Philosophy, did research in Nuclear Physics.