Michael P. Email and Phone Number
Michael P. work email
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Michael P. personal email
"Never mistake a failure of imagination for an insight into necessity" - D. Dennett, Consciousness ExplainedTechnical Leader in Data and AI with 20+ years of experience as an Architect, Manager, and Pre-sales specialist, delivering transformational AI and cloud solutions. At Talkdesk, I exceeded sales quotas by creating innovative solutions in CCaaS, Conversational AI, Customer Experience Analytics, and CRM integrations. Previous roles at Deloitte Consulting and IBM Watson and others focused on Machine Learning, Generative AI, NLP, data science, cloud architecture and enterprise search. Expertise in first-of-a-kind and GTM AI solutions that automate, enrich, and drive business value.
Observe.Ai
View- Website:
- observe.ai
- Employees:
- 131
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Senior Sales EngineerObserve.Ai Nov 2024 - PresentUnited States
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Partner, Ai ProsAi Pros Oct 2024 - Nov 2024Partner in an AI consultancy delivering AI solutions for CCaaS, CX, Conversational AI, AI Agents and Automation. We are experts in integrated AI solutions that provide self-service, enhance employee performance, and deliver automations across the enterprise.
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Sr. Ai Strategic Sales DirectorTalkdesk Jan 2022 - Oct 2024Pennsylvania, United StatesLeader in an AI overlay team selling CCaaS AI solutions. Built custom demos, AI maturity models, and solution architecture for Conversational AI and analytics. Key contributor to achieving $30M AI ACV with over 100% quota attainment over the past 10 quarters.Key Achievements:• Met quota for 10 straight quarters, at 135% in 2024 (Q2).• Launched and Managed AI Trials program, delivering $1M AI ACV and $2M Total ACV in 6 months and securing $8M pipeline for 2024. -
Ai ArchitectVectorusa Aug 2021 - Jan 2022Bloomsburg, Pennsylvania, United StatesImplemented a knowledge powered virtual voice agent for a California school district with IBM Watson Assistant, Node.JS, SIP Trunk, and Watson Discovery. Also worked on question answering systems leveraging RoBERTa and GPT-3, with Watson Explorer, Watson Knowledge Studio and Watson Discovery. Built sales demos for customers such as Nortel of Conversational AI. -
Principal Architect Ai And CloudDagostino Electronic Services, Inc. Jul 2020 - Jul 2021Pittsburgh, Pennsylvania, United StatesSell, design, and implement a range of AI and cloud solutions, including Conversational AI, machine learning, and discovery solutions built on AWS, GCP, Azure, or IBM Cloud. Develop integrations on communication platforms such as Alcatel's Rainbow CPaaS, and Avaya Aura. Write SOWs and RFP responses, build demonstrations, establish MVP pilots, and complete implementations to customer requirements. Envision and deliver innovative solutions with NLP, text analytics, OpenAI's GPT3, RoBERTa (via IBM Watson Discovery) and other AI microservices. Deploy to public cloud, hybrid cloud, and on-premises using stacks such as RedHat OpenShift. -
Specialist Master, Analytics & CognitiveDeloitte Consulting Nov 2018 - Jul 2020Greater Pittsburgh AreaConsulting manager and solution architect focused on applying AI, machine learning, analytics, and automation to deliver business value to Deloitte Consulting clients, including FinTech, finance, and other sectors.Expert in IBM Watson Cloud, AWS, Azure, and GCP, specializing in big data, NLP, enterprise search, and conversational AI. Delivered solutions for utility, finance, logistics, and healthcare using Unqork, IBM Watson, Kore.AI, GCP DialogFlow, AWS Lex, and Lambda.Trained in Azure architecture, AWS patterns, data science, and agile delivery. Machine learning work included data preparation, customer team education, model selection, and ML Ops with Seldon Core. -
Worldwide Technical Sales LeaderIbm Sep 2014 - Sep 2018Pittsburgh, Pennsylvania, United StatesLed strategy and technical excellence for Watson products across geographies and industries. Advocated AI-powered search, analytics, and data science products for global clients.Key Achievements:• Sold several million dollars of Watson products annually.• Delivered thought leadership and training globally.Technical Environment: IBM Cloud, NLP, Machine Learning, REST/SOAP APIs -
Technical Support ManagerIbm May 2012 - Aug 2014Pittsburgh, PaResponsible for a team of escalation support engineers servicing all Vivisimo customers, Big Data, and now the IBM Watson Group cognitive computing platform. Our Level 2 team handles product issues and technical questions worldwide. I am also heavily involved in internal and customer enablement training, including API programming, product configuration, and architectural analysis.
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Senior Director Of Global Customer SupportVivisimo, Inc. Jan 2006 - May 2012Pittsburgh, PaLed global technical support by defining business unit service requirements, implementing KPIs (benchmarked against 'Best in Class'), and creating customer feedback mechanisms to measure satisfaction. Developed a support organization structure with job descriptions and a technical progression track, alongside an ongoing training syllabus to ensure technical qualification.Implemented an enhanced service platform with a customer self-service portal, support engagement processes, and escalation management. Collaborated with engineering, QA, and marketing on software releases, ensuring operational readiness through training on new features.Contributed to revenue goals with Velocity Health Check, Managed Upgrade, and Training offerings.Achieved 90%+ customer satisfactionMet customer retention and maintenance revenue goalsDelivered $100K in incremental services revenueImplemented proactive alerts for case status and escalations.
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Manager, Technical Services And Km Process EngineerKnova Software, Inc. Jan 1996 - Jan 2006Pittsburgh, Pennsylvania, United StatesManaged a team of up to eight direct reports, delivering over $1M in services annually. Coordinated technical teams with R&D, reviewed and approved technical tasks for Statements of Work, RFIs, and RFPs.Led software implementation, directly impacting revenue recognition, while scoping projects, planning architecture, and overseeing technical teams. Delivered support for custom software, integrations, programming, and training development.
Michael P. Skills
Michael P. Education Details
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Physics -
Physics, Philosophy
Frequently Asked Questions about Michael P.
What company does Michael P. work for?
Michael P. works for Observe.ai
What is Michael P.'s role at the current company?
Michael P.'s current role is Senior Sales Engineer | AI Architect and Sales Director | Ex-Talkdesk | Ex- Deloitte AI | Ex- IBM Watson |CCaaS| AI Agents, Generative AI, Data & Analytics, Conv. AI, Cloud.
What is Michael P.'s email address?
Michael P.'s email address is mr****@****zon.net
What schools did Michael P. attend?
Michael P. attended University Of Pittsburgh, Ohio University.
What are some of Michael P.'s interests?
Michael P. has interest in Human Rights, Science And Technology, Education, Environment.
What skills is Michael P. known for?
Michael P. has skills like Integration, Professional Services, Enterprise Software, Crm, Cloud Computing, Knowledge Management, Requirements Analysis, Management, Saas, Program Management, Solution Architecture, Web Applications.
Who are Michael P.'s colleagues?
Michael P.'s colleagues are Rakshith Rajappa, Tijaurn Hall, Kayla Dominguez, Cintia Vieira, Kashyap Nasit, Umesh Gaikwad, Kevin Hsu.
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