Ts. Michael Raj Paul (Mike) Email & Phone Number

Singapore

Singapore

Singapore, Singapore

Consulting Services Project Manager for Backup and Availability Projects (NetBackup, Storage Foundation, and Enterprise Vault, Flex & Appliances).

Singapore

Working / Supporting on GovTech and Singapore Agency Projects such as :1) GPCS (Government Private Cloud Services) ((Mega & Complex Project) from 2017 till 2018. (Managing Backup-As-A-Service Platform (Veritas Product))2) HPB (Health Promotion Board) from 2018 till 2019. (Application and Infrastructure Migration Project (Tech Refresh))3) HPB (Health Promotion Board) Migration from “Inland Mode” to “Hosted Mode” from 2018 till 2019.4) CCIS (CENTRAL CORE INFRASTRUCTURE SERVICES – (NUCLEUS) - Government (Mega & Complex Project) from 2019 till 2021. (Managing Infrastructure Setup (VMware / Nutanix / KMS/ Dell & Backup platform (Veritas Product))5) Government Initiated Classified Project (Mega & Complex Project) from 2021 till current Date.

Singapore

• AFM1170 – Assigned to Singapore Civil Defence Force (SCDF) as AFM Agency Transition lead and been promoted as a Project Manager. I have managed IPos, Tote Board, SCDF, MSF, POLYTECHNIC and other Government Agencies projects. • Involved Transition & Migration phase for Network, Server & Desktop infrastructure platform.• Gained the Knowledge of SOE Environment (From HP), Improved the operational systems, processes, and policies in support of organizations mission - specifically to support better management reporting, information flow and management, business process and organizational planning. • Work with customer with transition process, Verify with asset devices/ EUCD Inventories. • Plan, Execute the transition activity. • Prepared transition of process knowledge transfer & prepare standard operating procedure documentation.• Manage day to day transition progress. • Prepare the report on the transition progress. • Conduct standup session, coach, and mentor team member. • Keeping management and clients updated on progress. • Evaluation of each project stage and once completed. • Review assignments for accuracy and quality of the assignment / project.• Delegate responsibilities & manage Network Engineers, Server Engineers, Security Engineer, Data Centre Ops and Desktop Engineers. • Provide Troubleshooting/technical guide for engineers & customer. • Ensure all the payment and invoices are cleared on specific time. • Prepare monthly report on monthly activity to customer. • Ensure the SLA is met as per customer’s requirement. • Plan and proposed financial budget for project and short base assignments. • Participated in Active Directory Naming Migration Project as key Member to migrate all SCDF users.• Involved in the NAC/LAN Remediation Implementation for SCDF and other Singapore agencies.

Singapore

• Managed and maintained In-house application coordinating, setup and purchase based on the requirement. Example “Aspen engineering and Smart plant review”.• POC for APAC support, Japan, Korea, China and Singapore thru remote support. • APAC liaising purchase with vendor, AT&T, DELL, and Overseas Telco Service provider and all other Organization IT product requirement.• Managed overall organisation Asset Inventory & Asset Management.• Provides Problem Response and Resolution • Performs Hardware/Software Break-Fix Repair Services for servers, network and end users hardwares.• Maintained server/system uptime.• Utilizes Incident Management Database to Track Activity. • Keep track of progress & status reports. • Integrates Best Practices with IB and Infineum Support Groups and Third Parties. • Troubleshooting and repairing hardware issues.• Installing client approved software.• Isolating network & system issues.• Providing onsite, advanced software troubleshooting and support.• Providing advanced software troubleshooting and support remotely using support tools & processes, Remote access issue, mobile device issues, network & system, outage issue.• Level 2 support and coordination of Level 3 support for server, network, and end users.

Singapore

Network & System Engineer•Strong understanding Creating & Supporting in Project Documentations & Guides•Excellent communication and interpersonal skill•Good Coach & Trainer for new hires.•Skilled in building excellent rapport with clients and team members.•Able to motivate team members to achieve on-time project completion.•Configuring and troubleshooting Desktops, Laptops & Server for company staff.•Setup/install all the necessary application for new users.•Manage MS Exchange Server. •Solve all issues related to Switch & Network Server•Create SOP (Standard Operating Procedures) and maintain ISO documentation.•Manage and monitor Active Directory.•Educate users on the new changes and train the user on basic troubleshooting.•Monitor Ministry of Manpower, Singapore and Ministry of Education, Singapore client Servers.•Good understanding of Desktop hardware and software.Create and manage VM’s•Maintain and monitor VMWare platform.•Backup the screen shoot of VMWare•Maintain DNS, UAT, Database servers.•Designing, implementing and maintaining Servers & Network infrastructure for Clients•Develop back-up and storage plans involving NAS and Tape Library.•Monitoring system for our Client remotely in Data Center•Performed Desktop application installation and configuration; Installation, configuration & troubleshooting printers. Accomplishments: I was involved in the initial phase of Ministry Of Manpower, Singapore server setup. I was involved in Server and Equipment deployment at PACNET (Data Centre) & relocation to (TATA Data Centre). I have learned and understood the necessary type of application, programs, hardware’s & equipment required for respective server and how the system works. I have the understanding knowledge of the Switch and Router, the installation process and configuration process. Based on Planning which I was an integral part of, we were able to meet the dead line of the project and I was given a chance to work closely with the client.

Singapore

• Configuring and troubleshooting Desktops, Laptops for all casino Management staff and all Gaming Tables computers.• Support all users at casino floor and back of house on their computer issues.• Installation of application programs & necessary drivers.• Computer/PC Deployment.• Setup/install all the necessary application for new users.• Troubleshoot MS-Outlook with Internet services as setting up PST, PAB, OST files, Concepts of synchronization.• Setup MS-Outlook in different ways of authentication to the mailbox, NT server authentication, distributed authentication, and settings for new users.• Troubleshoot any defective parts, computers or kiosk machine at casino floor. • Remedy, I have the knowledge to create, assign and close any ticket related to IT.• Setup Laptop with the installation of Utimaco to protect all the information to maximize the value of that investment and ensure the information is protected and secure in the laptop/notebook.• Attend to all case related to IT in the casino floor.• Setup Internet remote access client connections (VPN)• Support Level 1 and Level 2 request.• Standby at any time for any changes on the type of table game and provide the full assistance on the changes required.• Understand all the 16 type of table game IT requirement.• Provide assistance for the Membership and Car park Kiosk machine.Accomplishment: I was involved in the initial phase of RWS casino setup. I was involved in PC and Equipment deployment at casino operation floor. I have learned and understood the necessary type of application, programs, hardware’s, devices & equipment required for respective Table Gaming and how the system works. I have the understanding knowledge of the table gaming devices, the installation process and configuration process. And we were able to meet the date line of the project and I was given a chance to work closely with the Table Gaming Application group and Table Game Technical group.

Johor, Malaysia

Desktop Engineer:- • Configuring and troubleshooting Desktops, Laptops and Servers.• Manage level 2 user management request.• Handling and troubleshooting operating system installations, Software installations such as MS Office, PC Anywhere, windows & other software’s.• Manage a group of people to monitor and keep track of company central/control system.• Trouble shooting of Computers communication products such as Realtek, 3Com Ethernet & others LAN products.• Configure user's desktops for network and local printers• Recovering data after systems crash.• Maintenance of all workstations in a routed TCP / IP environment• Manage and monitor Active Directory.• Involve in company IT Projects, such as migration of Novell system to AD Application.• Purchasing and keeping track and record list of the company PC inventory.• Promote software and follow-up with costumer on the product been sold.• Purchasing and keeping track and record list of the company PC inventory.Commercial Officer Job Details:• Renew Motor Car Insurance.• Keep track of new and existing clients.• Renew Motor Car Roadtax.• Arrange for Motor Car and commercial vehicle for vehicle inspection. • Prepare documentation for JPJ and Puspakom (Malaysia Vehicle Inspection centre) base on client’s request.Field Engineer.• Prepare documentation for Site Project• Work Closely with Government body with construction process and documentation.• Supervised and monitor construction staff on the daily work task.• Maintain High standard of safety.• Report any injury on the construction site, work closely with Police and Hospital on the injury case.• Unsure the project start and finish on time.• Maintain 5S Protocol. Reason for leaving: I wanted to gain more new experience exposure where I could benefit new knowledge and seek for a more responsible and challenging position in an environment where I can make a positive contribution, with constant challenges and opportunities to learn.

Singapore

Started my career in Training Dept and have achieved Industrial trainer offered by ITE Singapore, and I moved forward to do what I like the most In 2007, I took the offer as System Engineer.• Configuring and troubleshooting Desktops, Laptops and Servers.• Manage level 2 user management request.• Handling and troubleshooting operating system installations, Software installations such as MS Office, PC Anywhere, windows, Lotus Notes & other software’s.• Manage a group of people to monitor and keep track of company central/control system.• Trouble shooting of Computers communication products such as Realtek, 3Com Ethernet & others LAN products.• Preparing and deploying images of Desktops using Ghost imaging software.• Back-up system / servers weekly.• Configure user's desktops for network and local printers• Installing and configuring MacAfee Antivirus • Maintenance of all workstations in a routed TCP / IP environment• Remote Administration using VNC, Pc anywhere application.• Setting up of Lotus notes application for new users.• Configuration & setting up blackberry system.• Manage and monitor Active Directory.• Involve in company IT Projects, such as migration of Novell system to AD Application.• Purchasing and keeping track and record list of the company PC inventory.• Follow-up with costumer on the product been purchase.• Setup Internet remote access client connections (VPN)• Present presentation on the company product and services.• Involved in company initiated project & Cost saving projects.Accomplishment: I was involved in the company IT project which was to convert/migrating of Novell system login to Active Directory system (AD). It was a major move as we had to convert all desktops and laptops to the new login system. We were able to convert total of 2500 PCs within 6 working days. We were able to solve most of the major issues related to migration within 2 weeks.

Master Of Business Administration - Mba, Leadership

Master of Business Administration - MBA

Associate'S Degree, Computer Systems Networking And Telecommunications, Pass

Obtain Advance Diploma in Cumputer Networking

Associate'S Degree, Diploma In Computer Studies, Pass

Diploma In Computer Studies

International Diploma In Computer Studies, Pass

International Diploma in Computer Studies