Michael Carter Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Jacksonville, Florida

• Work with Sales on new and existing accounts to assist with customerneeds.
• Providing customer support through onsite presence and remote access.
• High Tech Ophthalmic equipment integration and networking.
• Troubleshoots problems with computer systems, including hardware andsoftware, e-mail, network and peripheral equipment; makes repairs andcorrections where required.
• Documents issue resolution using the service desk ticketing system (MSAccess/Salesforce).
• Developed and tested new product offerings prior to release to assist thedevelopment team in bug identification.

Bowling Green, KY

• Assisted users with managing their Active Directory accounts, printers,networking, and any other first level support needed.
• Installed and updated hardware, software and applications on Mac andPC devices.
• Assisted customers with troubleshooting issues encountered while usinghardware or software, providing actionable tips to resolve problems.
• Implemented a new loaner system for employees to borrow laptops foruse outside of the office.
• Used Salesforce ticketing systems to manage and process support actionsand requests.
• Loaded software, granted permissions and configured hardware for newemployees as part of the onboarding process.

Greater Nashville Area

Remotely assisted faculty, staff, and students that had technical issues including problems with their computers, phones, printers, account passwords, and any other technical needs.

Handle mail, cleaned the office, took documents to the Justice Center, etc.

Bowling Green

I handled all sales over the Phone, also worked as customer service employee, cashier, and worked on the sales floor when needed.*Worked on and off, holidays, etc.