Michael Rutherford Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, United Kingdom

Responsible for all aspects of company ITincluding purchase and support of hardware/software/telecoms systems.Analysis and research of automated booking and dispatch systems before selecting and implementing platform with mobile devices used for real time tracking and dispatch which has been critical in our success and in achieving 298% growth in business in last 12 months.Design and implementation of company brand and management of online presence.

Overall responsibility to delivery of Inforgen cloud platform including development, supporting infrastructure, customer deployments and our managed services team providing managed IT support services.Continual review and monitoring of key company metrics and KPIs taking necessary corrective actions where necessary.Scoped and managed the implementation of a new private cloud hosting infrastructure for our production applications.Provided technical analysis for the product team to scope requirements and design the different elements of the platform to meet customer requirements.Governance of standards and processes ensuring compliance with legislation (GDPR, PCI DSS) and developing a culture of best practice.Senior escalation point for any customer service issues.

Management of a team of 10 developers and 3 testers in a fast paced and dynamic environment.Introduced Agile methodology for product development and overseen development of product roadmap and delivery resulting in a significant improvement to quality of output and ownership from the team.Key stakeholder in company strategy and worked with other members of product team to review and prioritise product backlog.Implemented a new automated build tooling and deployment chain to reduce developer effort required to deliver releases.Worked on a leadership basis rather than micro-managing.•Designed and implemented new company brand and all associated materials.

Creation and management of detailed project plans based on customer target dates, resource availability and budgetary constraints.Discussed requirements with customers and carried out the technical analysis to produce a change request with development specifications and costings.Managed a continual development project with one of UK's largest telecommunications engineering companies (600+ engineers), developing their back-office software system, mobile field application, warehouse management software, public facing websites and multiple third-party integrations.Provide training and first line support to customers both in person and remotely using telephony/web conferencing technologies.

Conduct functional and non-functional testing of software releases using a user focused approach to identify bugs and report these to development team.Developed and introduced a set of structured acceptance test scripts to improve efficiency of testing releases and to ensure no areas of the system were missed.Developed strategy and implemented a set of automated testing scripts to reduce the amount of time spent carrying out manual testing and to improve quality of software releases.