I offer extensive experience in management in the Banking sector, primarily in technology areas. Focused on the delivery of quality service, efficiency and cost benefits. Achieved success through my strong interpersonal and negotiation skills, my technical and business background and by communicating and building relationships within IT, business and 3rd parties quickly and effective. I am resilient, reliable and innovative, a pro-active team player who wants to get things done. I am customer focused and passionate about my work performance. I am a strategic thinker and delivering continuous improvements to ensure smooth and successful business operations. I am an advocate of Cloud Technology wherever it is possible from a legal and regulatory perspective.

Relationship Management - representing IT delivery to the business owners driving changes.

Senior IT Manager responsible for IT Infrastructure, Applications, Service Delivery, Programme and Project Management at Westmount Education, New Zealand.

Senior CRM Manager responsible for the operations and service delivery of core CRM system for Business Banking

Team leader, reporting to the Global Head of Technology & MIS in Corporate Finance.Responsibility including team management, liaising with Senior Management and management of core applications and CTB projects of Corporate Finance, with a focus on our CRM application “Client First”Client First is the main CRM application for Corporate Finance, GTB and various other departments.• Ensure data quality and compliance with regulatory requirements in various countries• Reporting- ad hoc reporting and automated reporting for business management at all levels• Drive CTB and RTB changes, liaise with various GT teams to ensure business requirements are implemented • Prioritize changes in light of budget, resources availability and business needs • Liaise with Vendors

Senior Manager, reporting to the COO for IT Infrastructure in Enterprise Services for EMEA in Germany. Responsibilities include the overall leadership for the Demand Management to IT infrastructure services outsourced to IBM and the management of the central processes from Germany into the EMEA region. Manage a team of 8 people in Eschborn, Germany.ES EMEA manages a budget of €375 million of a portfolio of infrastructure products across ES EMEA region.• Manage the “Request for Service”, which is the process by which IES clients request changes within the IT infrastructure outsourced to IBM.• Manage the APM process, which is the Project Governance process for all projects requested from IBM.• Lead a team of internal and external professionals to validate all requests for financial, contractual and technical compliance.• Close working relationship with Vendor Management and Service Delivery within ES EMEA as well as Country Heads and the Enterprise Service Heads in the EMEA countries.• Product owner of Blackberry in Continental Europe.

Introducing Blackberry devices (+5,000 devices) to Deutsche Bank in Germany and Continental Europe.• Roll-out and operational responsibility for Blackberry Infrastructure in Continental Europe• Relationship Manager/Vendor Management to main telecom carrier and to Research In Motion in EMEA. • Participating in Mobile RFP in EMEA• Introducing Global Service Level Management with main carrier

Globally manage the relationship between IT Infrastructure and their clients. Programme and Project manage initiatives culminating in successful and timely delivery of technology systems within allocated budgets. Advise and lead on the strategic adoption of new technologies in the business. Monitor and control the delivery of service from Infrastructure. Responsible for the Desktop Support and Enterprise Services of “non trading” CIB departments in Germany. Clients were: Global Corporate Finance, Global Banking, Credit Risk Management, Global Trade Finance, High Value Payments. Achievements include:• Restructuring of the Infrastructure Organisation in Germany and Continental Europe.• Managed positive relationships with clients, providing guidance on the portfolio and strategy of infrastructure services; negotiating / presenting infrastructure budgets and financials with client C.O.O.’s.• Program Management of infrastructure projects on behalf of clients.• Active Member of the Management Team for CIB infrastructure in GroGa, Frankfurt, Germany.• Project Manager for the NT4 desktop rollout to all of CIB in Germany • Project managed the support of infrastructure for large scale projects and IPO’s .• Implemented portable technology (wireless PDA and laptop technology)• Mentored graduate candidates and selected, trained and developed key personnel.• Lead a team of 60+ people (internal & external) with 3 VP and 1 AVP direct reports.• Reported to the Head of ES EMEA European Countries in Frankfurt, Germany • Project Manager for NT4 rollout in Germany

Managed the operations and all projects of the Lotus Notes environment for CIB in Germany, integrating Austria, Hungary, Czech Republic, Netherlands and Poland and rolling out the global standards for messaging in these countries.Close working relationship with Global Head of CIB messaging as well as with peers in UK, US and Australia.Lead a team 7 people.

Managed the support team for Global Corporate Finance in London. Achievements included:• Provided the management of the London desktop support teams.• Support of all European GCF offices without dedicated on-site support staff.• Project managed the deployment of Windows NT3.5 desktops to all GCF users in UK• Restructured and lead a team of 20 people.• Reported to the Global Head of Corporate Finance IT.

Project managed desktop and server projects for GCF in Frankfurt. Achievements included:• Desktop migration from OS/2 to NT3.51• Move and integration of Morgan Grenfell Germany into GCF Frankfurt• Rollout of presentation templates for MS Office suite• Trained and developed staff in the use of desktop IT systems• Dedicated PBX and voicemail system for GCF in Frankfurt• Reported to Regional Head of GCF IT in Frankfurt

Various projects around telecommunication, client server, network, mainframeCobol Developer