Michael Crowder Email & Phone Number

Austin, Texas, United States

Contracted through US Technical Solutions: Supervise team of local and remote contractors including building strong team dynamics, planning future needs, member development, interviewing, and training. Prioritize team projects and plan technology upgrades. Manage and build strong team dynamics through planning, member development, hiring, and trainingCoordinate efforts of a team that includes automation engineer, lab managers, and validation testersProvide knowledgeable,… Show more Contracted through US Technical Solutions: Supervise team of local and remote contractors including building strong team dynamics, planning future needs, member development, interviewing, and training. Prioritize team projects and plan technology upgrades. Manage and build strong team dynamics through planning, member development, hiring, and trainingCoordinate efforts of a team that includes automation engineer, lab managers, and validation testersProvide knowledgeable, positive communications with direct customers, both verbally and in writingProvide validation design and create/update test cases and test plans to ensure validation coverageManage automation and testing to keep test plans on schedule and adhere to due datesConvey complex issues in understandable terms, both verbally and with strong technical writing skillsCreate dashboards, graphs, spreadsheets, and powerpoints for managementManage the maintenance, upgrades, retirement of hardware/software in the Information Technology Data Center environment (lab)Manage (Create, Modify, Remove) test plans in Azure DevOpsProvide Linux and Windows networking and troubleshootingProvide server platform technical troubleshooting Show less

Austin, Texas Area

Supervise team of contractors and full-time employees including building strong team dynamics, planning future needs, member development, recruiting, hiring, and training. Create and maintain a budget. Plan technology upgrades and prioritize team projects. Decreased expected 2021 projected labor costs by $500K by bringing environments in-house and reducing downtimeImproved system security and uptime via building new team after multiple resignations under previous… Show more Supervise team of contractors and full-time employees including building strong team dynamics, planning future needs, member development, recruiting, hiring, and training. Create and maintain a budget. Plan technology upgrades and prioritize team projects. Decreased expected 2021 projected labor costs by $500K by bringing environments in-house and reducing downtimeImproved system security and uptime via building new team after multiple resignations under previous managerInfluenced funding for 3 employees to attend 3-weeks of training with ForgeRock IDP software providerRecruited and hired senior ForgeRock engineer to design and implement new environmentsFacilitated training for employees and monitored performance through load testingDocumented workflow pain points and assigned priorities to multiple areasSourced, recruited, hired, and trained contract and full-time employeesAssigned specific areas of responsibilities and launch sustainable system uptimeImplemented Level 2 SSO support to ensure reliabilityDrove creation of roadmap to include responsibility for all levels of SSO supportPlanned maintenance and upgrading of SSO environment within budgetary restraintsRestructured team to allow for additional tasks to improve serviceAlleviated downtime for 160K agents through migration of legacy Oracle databases to Oracle VM on new hardwareResearched and documented issues and consequences before sending RFP to vendorsNegotiated hardware contracts to implement 2 new Oracle virtual environments to prepare for migrationCollaborated with Oracle engineer to test migration before late night migration to reduce inconvenienceReduced staff, maintenance, and hardware costs by implementing single unified backup/disaster recovery solution (Rubrik)Evaluated backup solutions based on defined criteria for dual Microsoft/Linux operations systems Show less

Boise, Idaho - Blm Nifc (National Interagency Fire Center)

Install, upgrade, troubleshoot, and/or replace software and hardware for the NIFC BLM. Perform hardware and software support for traveling users and users at remote sites. Install VMware, Windows, and Linux on computers. Install McAfee Endpoint Encryption data-at-rest software on laptops and critical desktops. Use AD and SCCM to install/update computers, software and users. Troubleshoot network issues. Use BMC Remedy to create, manage and track requests. Provide training to new team… Show more Install, upgrade, troubleshoot, and/or replace software and hardware for the NIFC BLM. Perform hardware and software support for traveling users and users at remote sites. Install VMware, Windows, and Linux on computers. Install McAfee Endpoint Encryption data-at-rest software on laptops and critical desktops. Use AD and SCCM to install/update computers, software and users. Troubleshoot network issues. Use BMC Remedy to create, manage and track requests. Provide training to new team members and training of new processes to current team members. Show less

Boise, Idaho - Blm Nifc (National Interagency Fire Center)

Responsibilities Install, upgrade, troubleshoot, and/or replace software and hardware for the NIFC BLM. Perform hardware and software support for traveling users and users at remote sites. Install VMware, Windows, and Linux on servers/computers. Install McAfee Endpoint Encryption data-at-rest software on laptops and critical desktops. Use AD and SCCM to install/update computers, software and users. Troubleshoot and fix network issues. Use BMC Remedy to create, manage and track requests. Provide… Show more Responsibilities Install, upgrade, troubleshoot, and/or replace software and hardware for the NIFC BLM. Perform hardware and software support for traveling users and users at remote sites. Install VMware, Windows, and Linux on servers/computers. Install McAfee Endpoint Encryption data-at-rest software on laptops and critical desktops. Use AD and SCCM to install/update computers, software and users. Troubleshoot and fix network issues. Use BMC Remedy to create, manage and track requests. Provide training to new team members and training of new processes to current team members. Show less

Boise, Idaho

Install Windows Server 2003, Red Hat Linux, and Solaris on new systems. Create, Enable, Disable, or Delete, Windows and NIS+ accounts as required. Managed IBM TSM backup libraries, and NetApp for Windows, Unix and Linux systems. Monitored and configured BMC software to warn against impending system failures. Wrote procedures and training documentation to make processes more consistent. Troubleshoot and maintain network.

Bs In Information Technology, Specialty In Information Security And Assurance

Vmware Vsphere Icm V6, Completed

Dell Sc Storage Center Administration And Management, Completed

Dell’s Compellent Administration and Advanced Management Training is a 4 day instructor led course which includes a combination.

Networking Technical Certificate