Michael Smith Email & Phone Number

Greater St. Louis

Greater St. Louis Area

Greater St. Louis Area

-Building of websites for clients-Development of web applications for entertainment, business and various causes-Continued education through a multitude of platforms-Problem solving with a very curious nature, I tend to always gravitate towards finding solutions for common and complex issues. -Being very tenacious to learn new technologies -Primarily work in a Linux environment and for windows applications; Windows 10 with Visual Studio-Knowledgeable in HTML5, CSS3, Javascript, Bootstrap,SASS,Java, Git, familiar with JQuery, SQL, Learning React, Learning Angular, familiar with VB and C#. -Future learning: Python, Node.js, never ending list :)

O'Fallon, Mo

-Administering users via Microsoft SCCM for software pushes and updates.-Building PCs and laptop via imaging using SmartDeploy-Setting up Terminals for call centers-Installing software through manual means not through Microsoft SCCM.-General Maintenance to network switch room. -Building of batch files for to ease deployment of some software.-Help Desk-Footprints ticketing system-Blackberry UEM for work email

Greater St. Louis Area

• Worked with VMWare VSphere virtual environments for server management• Knowledge with Acronis backup software• Server administration and general pc maintenance• PC and laptop configuration setup for software and domain accounts• Hard drive recovery• File recovery using Appassure• Cisco call manager administration for setting up Cisco desk phones and voicemail• Office 2007 – 2013 knowledgeable including installing, configuring, and training employees• Outlook setup and PST creation experience• Windows 7/10 expert support and minor XP support• Support with mobile devices, including android and iPhone support• Mobile device account configuration for Exchange email access and installing Meraki remote management• Supplying smartphones/tablets for employees as well managing repairs, replacements and upgrades• Meraki MDM support for managing mobile devices and applications• Installing and implementing windows updates • Good working knowledge of active directory, group policy management and distribution creation• All hardware, software, and printer support, including maintenance, upgrades, etc.• Printer maintenance • Network troubleshooting, setting up switches, running Ethernet cabling• Dameware remote connection help for company employees as well Microsoft remote connection• Freshdesk help desk ticketing system experience with interaction via email, phone and face to face to resolve issues• Lansweeper asset management experience• AnyConnect VPN installation experience• Working with hardware venders for product support, purchases and repairs• Audio and visual setups for meetings utilizing GoToMeeting and Lifesize

Diagnosing vehicle problems and symptoms to make necessary repairs.Mid level stress environment with deadlines on repairs while still keeping customer content. Answer phone calls from customers (average 5 a day) to schedule appointments also to answer questions to the best of my ability and then escalating phone call to manager.Provided excellent customer care and satisfaction during stressful and lesser times.Data entry: Properly navigating our system database (VAST) and Lotus Notes.

Cleaned and detailed previous collision damaged vehicles.Handled customer complaints with minor to mid level issues and escalate as needed.

Diagnosing vehicle problems and symptoms to make necessary repairs.Answered phone calls and provided the best of my ability to understand customer questions and provide clear thorough explanations.Properly navigating our system database to check on inventory and customer information

Bachelors, Software Engineering, Gpa 3.8

Studied Software Engineering

Web Development

Activities and Societies:Full stack Web Development Training -Ruby Programming -SQL -Databases -Frameworks -HTML & CSS -Javascript

Web Development

Online bootcamp that encompasses a full stack curriculum for web development.

Associates, Automotive Collision Repair