Terri D. Email & Phone Number

St. Louis, Mo, Us

United States

- Maintained compliance standards protect customers confidentiality- Scheduled and managed a dynamic team of 25 + people to obtain above perfection scores in all areas of work while meeting time sensitive deadlines- Completed daily, weekly, monthly and per cycle reporting for analysis/forecasts of shifts needed for remote sales center.- Maintained excellent metrics across the board, i.e.: Outstanding Quality Assurance scores, exceeded par scores for Call/Chat/Email times, Proficient Average orders statistics, working 500+ holds per day- Remotely Trained Employees and analyzed metrics for our team in Guatemala- Streamlined practices to save time and decrease budget when possible- Developed and edited Standard Operating Procedures and Manuals- Served as the Customer Service Liaison involving troubleshooting negative feedback from customers to turn into a positive customer service experience with the company

Brentwood, Mo

- Organized, delegated, prioritized, met deadlines and followed-up on all managerial activities within the store- Increased average dollar sales and items per transaction by 25% in a year by focusing on customer service and motivating team- Interviewed, selected, and developed the sales team while functioning as a role model, ensuring that the client remained the top priority

During my tenure with the company, my job title ranged from part-time sales associate to store manager- Successfully managed vendor relationships by phone or email to ensure correct deliveries and to report discrepancies- Completed scheduling and payroll on a weekly basis for a range of employees from 5-25- Increased store sales by 20% by focusing on customer service and motivating team- Increased each employee’s items per transaction and dollar per transaction from 1.5/$25.00 to 1.9/$30.00- Controlled shrink to store standards of -0.45%

High School, Secondary Education And Teaching

Hs Diploma, General Studies

Activities and Societies: Honor Society, Mu Alpha Theta, French Club, FTA, Office worker, Band, cheerleader, Volleyball, Majorette.