Michael Smith Email & Phone Number

Indianapolis, In, Us

In my role as a Business Development Representative at Calabrio, I help organizations transform their customer engagement strategies through innovative workforce optimization and analytics solutions. My focus is on identifying key business needs and connecting prospective clients with Calabrio’s tools, enabling them to make data-driven decisions and enhance customer experiences.What I Do: • Proactive Prospecting: I actively reach out to potential clients through various channels, including calls, emails, and social media, to initiate meaningful conversations and generate interest in Calabrio’s solutions. • Qualifying & Building Relationships: By understanding a prospect’s pain points and objectives, I position Calabrio’s offerings as the optimal fit, nurturing these connections to help build a robust sales pipeline. • Collaborative Growth: Working closely with our sales and marketing teams, I contribute to outreach strategies, share insights, and support the development of campaigns that target specific industry needs. • Driving Market Insights: Staying informed on industry trends, competitor activities, and emerging needs within customer engagement allows me to bring fresh perspectives and relevant solutions to each client interaction.Why I’m Passionate:Being at the forefront of Calabrio’s growth allows me to engage with diverse organizations, helping them solve real challenges in workforce management and customer satisfaction. It’s rewarding to contribute to a company that values customer-centric innovation, and I’m energized by the opportunity to drive meaningful conversations that lead to successful, long-term partnerships.

Indianapolis, Indiana, United States

I focus on driving growth and expanding market presence by identifying and engaging potential customers. My role involves conducting in-depth market research, developing strategic outreach initiatives, and collaborating with the sales and marketing teams to qualify leads and schedule high-value meetings. By leveraging effective communication and CRM tools, I consistently exceed targets and contribute to the success of our sales pipeline. I am passionate about building relationships and helping businesses enhance their customer experience with innovative cloud solutions.

Respond to customer inquiries to determine their individual needs and present recommended product solutions through a consultative sales process. Build positive business relationships with customers to ensure continued interested in products and services.

Indianapolis, Indiana

Oversee a designated book of individual and family clients, play a pivotal role in customer retention by engaging customers, and ensure they have a seamless transition through approval and utilization of their new health plan.

Indianapolis, Indiana

Provide product insight and scheduling for potential customers. Assist employees with sale closure. Assist customers with beneficial products to help feel safe and sound in their home.

Whitestown, Indiana

Report accurately all receiving discrepancies including damaged product and over receipts. Adjust inventory in cooperation with inventory control as it applies to the receiving department. Maintain open communication with the purchasing department. Open and close all truck paperwork. Arrange and coordinate shipments to and from the purchasing department. Provide support to receivers with new product, UPC and packaging changes. Schedule deliveries for incoming freight. Other duties as assigned.

Indianapolis, Indiana Area

Made sure the system is up to date with all quantities and locations so my co-workers will not have any problems finding what they need. Also inspect every part that enter that enters the building. If the parts do not pass inspection, employees will not use. I also have experience with clerical work. Communicating with delivery drivers to make sure they have the appropriate routing. Responsible for distributing the orders to the floor to be picked, packed, and shipped. Assist customers with any they may have with the current status of their product. Schedule any appointments for incoming shipments. Stay on top of any discrepancies there may be.

Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service. Ensure inventory and merchandising standards are maintained in outlet store area. Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops). Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.

Computer Systems Networking And Telecommunications

High School Or Equivalent, Core

Activities and Societies: Basketball, Baseball, Tennis, Soccer, Orchestra, Marching Band