Michael Staffieri Email & Phone Number

Boston, Massachusetts, United States

As an Enterprise Account Manager, I am a results-oriented professional with a proven track record of driving revenue growth and building strong client relationships. With my extensive experience in managing large enterprise accounts, I excel at identifying opportunities, developing strategic plans, and delivering exceptional customer service.I am skilled in understanding complex customer needs and aligning them with the right solutions to drive business success. My ability to effectively communicate and negotiate at all levels of an organization enables me to build trust and establish long-term partnerships with key stakeholders.In my role, I am adept at managing multiple accounts, developing account plans, and executing sales strategies to exceed targets. I thrive in a fast-paced environment and enjoy collaborating with cross-functional teams to ensure customer satisfaction and achieve business objectives.With my strong analytical skills, I am able to analyze market trends, identify growth opportunities, and provide valuable insights to drive business decisions. I am passionate about helping my clients succeed and I am committed to delivering exceptional value and service.

Boston, Massachusetts, United States

Assist in account management needs for customers who have a consistently high spend. Build relationships with these top customers through the Optimization Program, Concierge Services, Special Projects and order management as necessary for the purpose of retention. Draft orders on a recurring or as-needed basis for customers eligible. Review Fulfillment Issues and identify trends experienced by Specialty or Concierge customers and offer any necessary service recovery.Plan, execute, and monitor progress of large corporate accounts. Coaching of other internal teammates to ensure growth and improvement. Oversaw and worked special projects and training:Amazon Billing Project

Boston, Massachusetts, United States

As a Concierge Agent, the main responsibility was delivering exceptional customer support through phone, and email. This entailed promptly handling inquiries and complaints to maintain high customer satisfaction.The role involved coordinating with partner caterers for seamless event planning and large special requests while maintaining accurate communication with customers. Efficiently managing catering orders ensured timely delivery and minimal disruptions, prioritizing precision and attention to detail.Identifying upselling opportunities contributed to increased revenue while enhancing the overall customer experience. Expert technical support guided customers through the platform, collaborating with the IT team for swift issue resolution.Collecting and analyzing customer feedback drove innovative solutions and continuous service improvements. Active involvement in special project work further enhanced the user experience. Working on various projects like the Amazon Billing Project, Amazon Optimization and the Bank of America initiative.Maintaining high service quality exceeded performance targets, including customer satisfaction and response time. Exceptional interpersonal and communication skills build positive relationships with customers, effectively resolving concerns.The role demanded adaptability to the fast-paced catering industry, including flexibility for weekends and holidays. Personalized concierge service for corporate accounts and high-spend customers enhanced their experiences and loyalty.Overall, the Concierge Agent played a vital role in ensuring successful and memorable events for high value customers and corporate accounts, contributing to upselling revenue growth.

Boston, Massachusetts, United States

Demonstrated exceptional customer support through phone, email, and live chat, handling inquiries and complaints promptly for high customer satisfaction. Coordinated with partner caterers for seamless event planning, addressing special requests, and ensuring accurate communication. Managed catering orders efficiently, ensuring timely delivery and prompt issue resolution for customer satisfaction. Identified upselling opportunities, increasing revenue while enhancing the overall customer experience. Provided expert technical support, guiding customers on platform navigation and collaborating with IT for swift issue resolution. Collected valuable feedback, implementing innovative solutions for improved user experience. Maintained high service quality, exceeding performance targets in customer satisfaction and response time. Utilized exceptional interpersonal and communication skills, displaying empathy in resolving concerns. Showcased strong problem-solving abilities and adaptability in a fast-paced, customer-centric environment. Tech-savvy with a keen ability to learn new technologies for efficient customer assistance. Managed catering orders and information with meticulous attention to detail. Consistently received positive feedback and contributed to upselling revenue growth. Maintained customer satisfaction rating, exceeding company benchmarks.

Westwood, Massachusetts

Service Manager and Wine Sommelier

Chestnut Hill, Ma

Hospitality, Large Party and Banquet Planning, Schedule Management, Labor Management, Conflict Management and Resolution, Training, Inventory control, Purchase Ordering, Profit and Loss Management, Group Dynamics.

Greensboro, North Carolina

Market America/Shop.com is an internet marketing and product brokerage company that utilizes the internet (including social media platforms) and one-to-one marketing to distribute a variety of products across numerous markets.Responsibilities include:-Coaching, managing, supporting, and developing two sales and marketing teams. -Sales and Business Partner Prospecting-Absolute customer satisfaction.-Social Media campaigning and advertisement.-Promotional platforming and event planning

Manchester, Nh

Michael was responsible for all front of the house operations on an opening, mid or closing shift including supervision of a hospitality team, guest relations, supervision of the FOH team and staffing levels, food and beverage quality, proper safety and sanitation procedures all to ensure “Absolute Guest Satisfaction”. Key Duties and Responsibilities include: • Selecting, scheduling, training, developing, mentoring and leading a team of restaurant professionals in an assigned work group.• Maintaining high service standards ensuring that each shift is run efficiently while exceeding the guest expectations at every opportunity.• Driving sales and profitability through operational excellence including liquor cost, labor cost and all front of the house supplies.

Salem, Massachusetts

-Create a long term social media plan and marketing calendar.-Relationship building with online community by maintaining Facebook, Twitter, LinkedIn, and other media accounts-Track social media analytics using HootSuite and other software, and report results and new ideas to marketing team.-Create compelling content that will be shared by influencers.-Creative feedback and viral loops between Facebook Page, Twitter, and blog accounts.-Assist in building and presenting social media strategy, working frequently with the CEO direct in the Go Out Loud main office.Skills developed include but not limited to...-Strong communication skills.-Proficient in Microsoft Suite Office.-Organization with an ability to prioritize time-sensitive assignments.-Creativity and Flexibility.-Familiarity with social networking sites.-Nonprofit management and community development.

Bachelor Of Fine Arts - Bfa, Music

Bachelor Of Fine Arts (B.F.A.), Music

There is a gap as I took some time off school. Went back and Completed my degree.