Michael Stockert Email & Phone Number

Kansas City, Mo, Us

Provide expert guidance into how software can be leveraged to solve customers' business needs. Conduct implementations using project planning, communicating and tracking deadlines/milestones. Share insider knowledge of industry standards and general practices within the field of Governance, Risk, and Compliance (GRC). Implement customers' solution design via the platforms functionality utilizing industry best practices, complete with automated workflows and messaging, role-based reporting, and access control. Train customers on software functionality from both a system administrator and end-user perspective.

Own intake and onboarding processes for new vendors. Execute contract management activities and maintain comprehensive database of all vendors utilized by the company. Assist with oversight activities for vendors to maintain compliance and security integrity. Assist business owners with managing service level agreements and issues around vendor performance. Ensure leadership is advised and informed on key metrics such as contact expirations, actual spend versus budget, contracted services, and utilization. Conduct RFIs to find new vendors that meet the service needs of the organization.

Worked with any and all business units within the company to create new departments, efficiencies, and processes that lead to enterprise wide business goal achievement. Created highly detailed documents and plans used for approving and managing projects. Engaged and interacted with external third parties such as vendors and customers to strengthen partnership and achieve various project goals. Educated business leaders on best practices and new processes as a result of changes initiated by a project. Managed goals, risks, communication plans, and due dates effectively to ensure the success of projects. Kept meticulous notes and recorded a high amount of detail to aid in reporting and status updates for leadership.

Implemented go-to-market strategies on digital connectivity, telematics, and aftermarket services for North America. Trained customers and sales force on new aftermarket services and provide support and feedback for future development of the product offering. Developed new aftermarket service procedures and new ideas for future product and services with the global development team. Documented and navigate back office processes and systems to manage, track, and process new program and services.

Managed and provided customer service to three primary distribution accounts including the fifth and tenth largest distributors doing business with the company. Provided customer service for escalated issues and perform account maintenance for more than twenty of the national accounts. Performed sales audits as well as manage invoicing, credits, and quarterly rebates for more than fifty different accounts. Interpreted and clarified contract terms in regards to pricing, order procedures, and rebate agreements.

Overland Park, Ks

Engaged in top quality customer service to make connections with customers as well as meet sales goals and other sales metrics established by corporate. Calculated and evaluated sales data to determine individual and team growth opportunities. Trained, developed, and motivated staff members to effectively sell and manage the business. Designed and implemented business ideas to increase sales and exceed company expectations. Handled several HR and poor performance issues amongst staff. Successfully hired and trained multiple staff members.

Coordinated with outside organizations and internal departments to determine institutional services that are needed to carry out their events. Wrote and negotiated contracts with outside organizations regarding institutional services provided. Managed guest housing facilities, processes, and staff. Responded to needs and concerns of conference directors while providing high-quality customer service to those in attendance.

Provided visionary leadership and direction for departmental operations within University-owned residence halls spaces. Initiated and implemented on-going training and staff development activities for student staff. Provided guidance and advice for students in regards to their development and success. Investigated, adjudicated, and recorded alleged incidents of student misconduct while serving as the primary hearing office for all housing related incidents.

Aberdeen, South Dakota

Completed daily operations necessary for the success and advancement for the Rue21 company such as creating store sales goals, merchandise visual updates, pristine customer service, loss prevention and management, provide comprehensive reporting to the district manager, regional manager, and corporate home office.

Managed residents and student staff within a single on-campus residential housing facility to ensure their compliance with university and departmental policies. Collaborated with all other Residence Life staff members to complete departmental programming, student staff recruitment and development, and hall opening and closing procedures.

Worked with incoming students to provide campus tours and complete meetings with various faculty members within a student’s area of interest. Participated in and helped organize large student visit days. Completed every day tasking such as data entry and document processing.

Developed positive and healthy relationships with students living within a designated hallway and building to provide for their wellbeing and ensure their compliance with university and departmental policies.

Master'S Of Science In Education, Higher Education/Higher Education Administration

Bachelor Of Science (Bs), Communication Studies

Activities and Societies: Campus Activities Board, College Republicans, Residence Hall Association, Student Ambassadors, Student Association

High School

Activities and Societies: National Honor Society, Oral Interpretation, Drama, Boys Basketball, Choir, Yearbook, Student Council.