Operate as risk management consultant/compliance analyst for 120+ clients, using risk mitigation methodology to reduce losses.• Reduced insurance claims ~15% by implementing improved pre-employment screening, safe driver response programs, learning management systems, data analytics, and utilizing business ethics models to mitigate potential losses due to waste, fraud, or abuse.• Helped a client build their entire safety learning program, reducing their insurance claims by 66% (from 41 to 14) in a 2 year period.• Utilized CRM tools/Excel to develop a contract renewal tracking program to capture $200,000+ in lost revenue in one fiscal year.• Served on a special committee dedicated to rebooting the Risk Services department, including development of Standard Operating Procedures, creating department wide work-flows, streamlining invoicing process, and consulting on personnel and time utilization.

Offered investigative and planned services for clients filing property claims. Advocated for clients by compiling evidence and negotiating with insurance companies concerning final settlement amounts.•Assisted clients in receiving claim rewards which averaged more than 400% of the amounts initially proposed by insurance carriers.

Provided support to cell phone users via various platforms, including technical troubleshooting and generalized customer service.•Served in a temporary supervisory capacity for a team of 10 individuals in a fast paced call center. Created work schedules, trained new employees, and coached team members on ways to improve, which led to an overall NPS increase of 10% for the team.•Regularly ranked in the top 10% of measured metrics within the entire enterprise, including a net promoter score of over 95%.

Loaded, unloaded, and moved bulk mail and performed other duties incidental to the movement and processing of mail.•Worked as an operator on an Automated Package Processing System, sorting over 750,000 parcels and bundles a day.

Provided real time captions for deaf and hard of hearing clients' telephone conversations. Used multitasking and extreme attention to detail to provide speedy and accurate captions.

Provided emergency medical treatment, limited primary care, and health protection and evacuation from a point of injury or illness.•Attached as the sole medic for a company of soldiers on rear detachment while main body deployed to Iraq, servicing over 40 soldiers on a monthly basis.

Collected employee specimens for drug testing and evaluation while adhering to Department of Transportation and HIPAA standards.Submitted 100% of specimens on time and compliant with regulations, with 0 kits being rejected for clerical or collection error.

Provided emergency medical treatment, limited primary care, and health protection and evacuation from a point of injury or illness.•Led a team of four soldiers in the Emergency Unit while deployed in Iraq, servicing over 400 patients from allied and enemy forces.•Conducted monthly first aid training sessions for class groups of up to 20 students.•Received a Certificate of Achievement for meritorious actions in a combat zone by performing emergency medical procedures.