Michael Tate Ii Email & Phone Number

Dothan, Al, Us

Newport News, Virginia, United States

• Power on and setup VTC/AV equipment for video conferences and Microsoft Teams meetings for US Army TRADOC customers in Fort Eustis.• Work with VTC Bridge team to call in for connection to desired SIPR VTC conference signal.• Assist users with setup of Microsoft Teams by checking computer audio and Teams audio settings to ensure correct audio settings are used.• Conduct audio/visual checks with remote location, ensuring that all mics and cameras are working correctly prior to conference start time.• Sit in conferences as needed to ensure that no issues happen during conference.• Report any issues found during conference to VTC Bridge team for forwarding to VTC Techs/Operators.• Assist with creation of future meetings and conferences in Conference Room scheduler on SharePoint website to build daily calendar in Microsoft Excel based off of customer requests.

Norfolk, Virginia Area

• Take incoming phone calls and provide remote PC hardware/software support to Navy customers in a Navy Base.• Use HP Service Manager ticketing system to create record of incoming phone calls and escalate to higher Tier levels as necessary.• Provide email voicemail support to Navy customers by reviewing tickets and emails sent by Navy customers.• Use Active Directory to look up NIPR, NNPI, and SIPR customer’s account information and manage them via activations and unlocks as requested.• Assist Navy customers with multiple Windows 10 version upgrade issues to include log of preflight checks.• Management of core and optional programs via Radia• Assist users with Microsoft Office 365 and Flank speed related issues to include Outlook emails access, Microsoft Teams, and OneDrive.• Assist customers with mobile phone related issues via BlackBerry UEM Client to include phone activations, activation password and unlock key entries, password resets.• Assist mobile phone users with BlackBerry Work and Purebred related issues to include BlackBerry Work server issues, OTP value creation.• Assist mobile phone users with Microsoft Intune related issues while managing devices in Apple Business Management.• Assist Naval Nuclear Propulsion Information users running NNPI hardware and software to include NNPI specific websites.• Assist SIPR users with Windows 10 upgrades and managing them to include Classified hardware, software, as well as Classified only websites.• Assist virtual desktop users with Hosted Virtual Desktop and Enhanced Virtual Desktop related issues via Citrix Studio.• Assist users with issues accessing Citrix Workspace websites and their programs.• Provide broad knowledge of computer, networking, mobility and software fundamentals.• Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Java, Adobe Acrobat, Route 1 Mobikey Client, and others.

Camp Lejeune, North Carolina

• Contracted to assist with upgrade of NIPR and SIPR IT equipment from Windows 7 to Windows 10 in Camp Lejeune Marine Corps base and New River Marine Corps Air Base, both in Jacksonville, North Carolina.• Perform backups on old machines as desired using a command prompt script.• Use PXE boot to perform image of new machine or existing machine using Microsoft Deployment Toolkit.• Restore backups to new machines if desired using a command prompt script.

Washington D.C.

Contracted to provide IT support to Veteran's hospital in downtown DC. Various projects include:~ Image computers to company specific standards.~Coordinate and execute IT equipment installation and relocation.~Perform building wide inventory of computer equipment to include CPUs, monitors, printers, and company provided cell phones.~Inventory compliance to include verifying correct labels on newly received devices.~Assist with equipment turn-in on large lifecycle projects.~Assist with cleanup of storage rooms to include the reorganization of equipment in storage rooms and help with receipt and storage of new equipment.~Assist techs with various tickets to include equipment installation and removal and cable management.~Call in defective IT equipment for repair or part replacement during equipment warranty period.

Atlanta, Georgia

~Rack, stack and image servers.~Cabling, labeling cables, and cable management.~Inventory data center environment to include routers, switches, firewalls, and servers.