Michael Dugan Email & Phone Number

New York, New York, United States

New York, New York, United States

- Led the development of a multi-year product roadmap across multiple lending platforms and solutions at a Regional Wholesale Agricultural Lender and Technology Provider- Managed the post-implementation hypercare of a new mortgage origination system at a Large US Lending Cooperative, facilitating the successful transition of production support from project teams to the customer support organization

New York, New York, United States

- Supported end-to-end delivery of a new cryptocurrency trading product on the retail trading platform of a leading US Retail Broker-Deal- Partnered with Product Owner and Business Analysts to define, document, and prioritize cryptocurrency product features and specifications, gathering input from organization-wide cross functional partners to inform key product decisions- Established and managed key governance and project management artifacts, using such artifacts to coordinate and drive delivery efforts across impacted teams including but not limited to Product, Technology, Design, Operations, Customer Service, Legal, Compliance, and Risk- Leveraging JIRA data and JQL queries, designed and implemented automated project tracking and reporting solutions for a portfolio of 200+ technology projects in the Wealth Management Division of a Tier 1 Global Investment Bank

New York, New York, United States

- Managed the product backlog for a multi-million-dollar operational risk management software solution, driving end-to-end delivery through collaboration across business, technology, design and QA partners- Planned and hosted demo sessions across the software delivery lifecycle, leveraging feedback to enhance feature / user story documentation and reprioritize the product backlog in alignment with end-user needs- Planned and executed a successful user acceptance testing program, managing 20+ testing resources across North America, Europe, and Asia- Drafted key change management artifacts including training modules, user guides, governance documents and system administration plans, leveraging materials to train 250+ client stakeholders on the new system

New York, New York

- Designed and implement an end-to-end operational risk and control self-assessment (RCSA) framework across the U.S. Risk Division of a Multinational North American Bank- Facilitated elicitation workshops across multiple Risk teams within a US Bank to draft the product requirements document for a new, proprietary risk management software, outlining purpose, value, and functionality of the proposed MVP - Authored original content focused on project management and agile delivery for Capco's Program Management Community, publishing content both internally for 200+ community members and externally on Capco's website

Greater Nashville Area, Tn

- Utilized Chalkline's proprietary gaming platform to configure and launch suites of free-to-play mobile sports betting games, leveraging the platform to capture the information of over 10,000 potential customers for various media clients - Leveraged Google Analytics to evaluate KPIs across Chalkline's gaming sites, identifying opportunities to improve player experience and enhance customer acquisition capabilities- Collaborated with company founders, developers, and a freelance web design team to lead the end-to-end redesign and launch of the Chalkline Sport Website

Washington, District Of Columbia

New York City

Greater Nashville Area, Tn