Michael Thieme Email and Phone Number
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Hello LinkedIn Community,I am Michael Thieme, a dynamic leader renowned for expertly managing complex retirement products, including 401(k), SIMPLE IRA, and SEP IRA offerings.• I excel in educating clients on plan setups and providing comprehensive support, leveraging my deep industry knowledge to resolve service issues and drive robust sales growth.• My career is marked by consistently exceeding performance metrics and developing subject matter expertise in rapidly changing environments.• I am known for fostering strong relationships with financial advisors, plan sponsors, and internal stakeholders, which has been instrumental in my success.• Skilled in assessing organizational needs, I implement strategic improvements and mentor staff to achieve operational excellence.• I am dedicated to utilizing my unique blend of financial services acumen and a people-first leadership style to drive organizational success in senior management roles.• Let’s connect to discuss how my leadership and expertise can help elevate your organization’s retirement plan offerings and overall operational effectiveness.Areas of Excellence•Customer Retention & Satisfaction•Conflict Resolution & Negotiation•Client Relationship Management•Business Process Improvement•Staff Training & Development•Retirement Solutions Delivery•Financial Product Knowledge•Customer Service Excellence•Strategic Sales & Marketing•Operations Management•Regulatory Compliance•Educational Consulting•Performance Analysis•Change Management•Team LeadershipTechnical ProficienciesMicrosoft Office Suite, Word, Excel, PowerPoint, Outlook | SalesForce | ON24
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Retirement Counselor IiAdp Jun 2022 - PresentRemoteIn my current role, I manage a Book of Business encompassing ADP 401(k) clients across Eastern PA, MA, CT, RI, VT, NH, and ME. I collaborate closely with Financial Advisors, Plan Sponsors, and company employees to educate and support them on ADP 401(k) plans and technology.Key Achievements:• Relationship Building: Forged and maintained strong relationships with sponsors and advisors, providing resources and support for their dealings with ADP.• Client Engagement: Served a diverse client base, including new starts, legacy, and conversion clients across small, mid, and large markets.• Educational Support: Delivered crucial information on plan setup, post-implementation expectations, and ongoing support, while offering educational assistance to internal associates managing 401(k) clients.
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Client Service Manager (Simple/Sep Ira Specialist)Adp Feb 2020 - Jun 2022Florham Park, New JerseyAs a Simple/Sep IRA Specialist, I managed daily client service interactions, addressing a variety of issues for SIMPLE & SEP IRA clients. I provided key sales assistance, resolved escalated service cases, and facilitated client transitions to alternative payroll contribution systems post-ADP payroll.Key Achievements:• Sales Support: Empowered Payroll field representatives in selling SIMPLE IRAs by providing essential expertise and assistance.• Client Satisfaction: Ensured high-level client satisfaction by resolving escalated service cases.• System Transitions: Facilitated the setup of clients on alternative payroll contribution systems following ADP payroll transitions.
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Inside Sales District ManagerAdp Nov 2018 - Feb 2020Florham Park, New JerseyIn my role, I recommended enhancements through existing features and add-ons to optimize retirement plans. I targeted small business clients to promote and sell retirement platforms, implemented cold-calling strategies to identify prospective clients, and conducted comprehensive plan health assessments for 401(k) clients.Key Achievements:• Plan Optimization: Assessed and recommended enhancements to improve retirement plans using existing features and add-ons.• Client Targeting: Successfully targeted and engaged small business clients, promoting and selling retirement platforms.• Cross-Selling: Collaborated with partners in external business units to cross-sell additional ADP solutions as needed.• Analytical Reasoning: Employed strong analytical reasoning to conduct in-depth plan health assessments for 401(k) clients.
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Relationship Counselor (Licensed Customer Service Representative)Adp Dec 2017 - Nov 2018Florham Park, New JerseyDuring this tenure, I informed terminated ADP 401(k) plan participants about their future options and managed a high volume of termination distribution calls, providing detailed guidance on available options. I collaborated with American Century Investments to assist participants considering personal IRAs, managed daily team communications, and cross-trained to support other teams.Key Achievements:• Participant Guidance: Provided detailed reviews and guidance on future options to terminated 401(k) plan participants.• Collaboration: Worked with American Century Investments to assist participants interested in personal IRAs.• Team Communication: Managed daily communications, updated schedules, and relayed important information to enhance team efficiency.• Cross-Training: Cross-trained to support overflow from other teams, improving overall responsiveness.
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Retirement Sales District ManagerAdp Jun 2016 - Dec 2017Florham Park, New Jersey
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General ManagerAdvance Auto Parts Feb 2016 - Jun 2016East Brunswick, NjI was recruited to revitalize underperforming teams and successfully reconstructed the commercial sales presence in the East Brunswick territory, including East Brunswick, South River, Sayreville, Milltown, Old Bridge, and Spotswood. I focused on enhancing team performance and addressing internal challenges.Key Achievements:• Team Training: Trained all team members to consistently meet and exceed both DIY and commercial customer expectations.• Theft Resolution: Successfully resolved internal theft issues through strategic staffing and targeted team development.• Team Expansion: Expanded the team from 8 to 16 members, with ongoing initiatives to support continued growth. -
Assistant General ManagerAdvance Auto Parts Dec 2013 - Feb 2016Ewing And East Windsor, NjPromoted to General Manager within my district, where I implemented store operational protocols and trained team members to ensure proficient execution of these processes. I also focused on leadership development and customer service excellence.Key Achievements:• Leadership Development: Trained and developed two newly hired General Managers, equipping them with essential leadership skills.• Customer Service: Ensured high standards of customer service, including the swift resolution of complaints.• Sales Growth: Directed a team to achieve $2M in sales in 2015, with a 12% comparative growth rate.
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Prior ExperienceOther Company Jan 2007 - Jan 2016Prior Experience• Retirement Sales District Manager Outbound Team, Inside Sale | ADP – Remote (2016 – 2017)• Retail Parts Pro | Advance Auto Parts – Neptune, NJ & East Windsor, NJ (2012 – 2014)• EasyTech Expert | Staples• Client Account Manager | Aaron’s Inc.• Security Officer | Newark Beth Israel Medical Center
Michael Thieme Skills
Michael Thieme Education Details
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Labor And Employment Relations -
Criminal Justice
Frequently Asked Questions about Michael Thieme
What company does Michael Thieme work for?
Michael Thieme works for Adp
What is Michael Thieme's role at the current company?
Michael Thieme's current role is Retirement Counselor known for enhancing client retention, revitalizing underperforming retail operations, and building high-performing teams in dynamic retirement services environments..
What is Michael Thieme's email address?
Michael Thieme's email address is mt****@****rts.com
What is Michael Thieme's direct phone number?
Michael Thieme's direct phone number is +180022*****
What schools did Michael Thieme attend?
Michael Thieme attended Centenary University, Rutgers University, Raritan Valley Community College.
What skills is Michael Thieme known for?
Michael Thieme has skills like Sales, Customer Service, Microsoft Office, Retail, Team Leadership, Inventory Control, Visual Merchandising, Account Management, Physical Security, Computer Repair, Computer Hardware, Leadership.
Who are Michael Thieme's colleagues?
Michael Thieme's colleagues are Kevin Gault, Shubham Patwari, Denise Bufton, Roman Reyna Rodriguez, Stephanie Chairez, Niccolò D., Jacquette Mcfarland.
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Michael Thieme
Washington, Dc2census.gov, census.gov -
Michael Thieme
Denver, Co -
3novetta.com, biometricgroup.com, accenture.com9 +121280XXXXX
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