Michael Thieme Email & Phone Number

Remote

In my current role, I manage a Book of Business encompassing ADP 401(k) clients across Eastern PA, MA, CT, RI, VT, NH, and ME. I collaborate closely with Financial Advisors, Plan Sponsors, and company employees to educate and support them on ADP 401(k) plans and technology.Key Achievements:• Relationship Building: Forged and maintained strong relationships with sponsors and advisors, providing resources and support for their dealings with ADP.• Client Engagement: Served a diverse client base, including new starts, legacy, and conversion clients across small, mid, and large markets.• Educational Support: Delivered crucial information on plan setup, post-implementation expectations, and ongoing support, while offering educational assistance to internal associates managing 401(k) clients.

Florham Park, New Jersey

As a Simple/Sep IRA Specialist, I managed daily client service interactions, addressing a variety of issues for SIMPLE & SEP IRA clients. I provided key sales assistance, resolved escalated service cases, and facilitated client transitions to alternative payroll contribution systems post-ADP payroll.Key Achievements:• Sales Support: Empowered Payroll field representatives in selling SIMPLE IRAs by providing essential expertise and assistance.• Client Satisfaction: Ensured high-level client satisfaction by resolving escalated service cases.• System Transitions: Facilitated the setup of clients on alternative payroll contribution systems following ADP payroll transitions.

Florham Park, New Jersey

In my role, I recommended enhancements through existing features and add-ons to optimize retirement plans. I targeted small business clients to promote and sell retirement platforms, implemented cold-calling strategies to identify prospective clients, and conducted comprehensive plan health assessments for 401(k) clients.Key Achievements:• Plan Optimization: Assessed and recommended enhancements to improve retirement plans using existing features and add-ons.• Client Targeting: Successfully targeted and engaged small business clients, promoting and selling retirement platforms.• Cross-Selling: Collaborated with partners in external business units to cross-sell additional ADP solutions as needed.• Analytical Reasoning: Employed strong analytical reasoning to conduct in-depth plan health assessments for 401(k) clients.

Florham Park, New Jersey

During this tenure, I informed terminated ADP 401(k) plan participants about their future options and managed a high volume of termination distribution calls, providing detailed guidance on available options. I collaborated with American Century Investments to assist participants considering personal IRAs, managed daily team communications, and cross-trained to support other teams.Key Achievements:• Participant Guidance: Provided detailed reviews and guidance on future options to terminated 401(k) plan participants.• Collaboration: Worked with American Century Investments to assist participants interested in personal IRAs.• Team Communication: Managed daily communications, updated schedules, and relayed important information to enhance team efficiency.• Cross-Training: Cross-trained to support overflow from other teams, improving overall responsiveness.

Florham Park, New Jersey

East Brunswick, Nj

I was recruited to revitalize underperforming teams and successfully reconstructed the commercial sales presence in the East Brunswick territory, including East Brunswick, South River, Sayreville, Milltown, Old Bridge, and Spotswood. I focused on enhancing team performance and addressing internal challenges.Key Achievements:• Team Training: Trained all team members to consistently meet and exceed both DIY and commercial customer expectations.• Theft Resolution: Successfully resolved internal theft issues through strategic staffing and targeted team development.• Team Expansion: Expanded the team from 8 to 16 members, with ongoing initiatives to support continued growth.

Ewing And East Windsor, Nj

Promoted to General Manager within my district, where I implemented store operational protocols and trained team members to ensure proficient execution of these processes. I also focused on leadership development and customer service excellence.Key Achievements:• Leadership Development: Trained and developed two newly hired General Managers, equipping them with essential leadership skills.• Customer Service: Ensured high standards of customer service, including the swift resolution of complaints.• Sales Growth: Directed a team to achieve $2M in sales in 2015, with a 12% comparative growth rate.

Prior Experience• Retirement Sales District Manager Outbound Team, Inside Sale | ADP – Remote (2016 – 2017)• Retail Parts Pro | Advance Auto Parts – Neptune, NJ & East Windsor, NJ (2012 – 2014)• EasyTech Expert | Staples• Client Account Manager | Aaron’s Inc.• Security Officer | Newark Beth Israel Medical Center

Master Of Arts In Leadership And Public Administration, Organizational Leadership, 3.84

Bachelor Of Science - Bs, Labor And Employment Relations

Associate Of Arts (Aa), Criminal Justice