Michael Toryusen Email & Phone Number

Derby, England, United Kingdom

As a Professional Services Team Leader, I leverage extensive experience to lead a team of developers and consultants in implementing SaaS solutions. My role includes overseeing the entire solution lifecycle from customer assessment, scope definition, configuration, installation, training, testing, to production, and comprehensive documentation and reporting. I ensure projects and changes are delivered on time and within budget, overseeing the team's adherence to allocated monthly billable hours and project milestones.In addition to performing the duties of a Professional Services Consultant, I provide leadership, coaching, and guidance to ensure my team maintains or exceeds Esker’s standards for delivering high-quality support and services. I plan appropriate resources and training, set objectives, and conduct regular performance reviews and 1:1 meetings to review individual KPIs. I actively coach team members to support their professional development and oversee day-to-day project activities, ensuring smooth operations and resolving obstacles to facilitate team success.I collaborate closely with the Professional Services Manager, Country Manager, Sales, and International Technical Support to optimize team performance and contribute to company-wide improvements. I participate in complex pre-sales activities, including recommendations, audits, prototypes, and demonstrations, managing customer appointments and contributing to bids and quotations. My technical expertise includes delivering technical professional services both on-site and remotely, conducting requirements analysis, and managing service projects across different departments and external partners. I maintain up-to-date CRM information on all aspects of Professional Services work, prepare installations and configurations of Esker software, and deliver comprehensive training on Esker products to partners and customers and communicate critical customer issues to management and sales teams.

Derby, United Kingdom

As a Professional Services Consultant, I built upon my previous experience as a Technical Services Engineer, taking on increased autonomy and responsibility. I directly engaged with customers, guiding them through the full implementation of Esker’s solutions. My role encompassed all aspects of the solution cycle, including conducting technical demos during presales, leading requirements analysis workshops, overseeing project implementation, providing training, supporting user acceptance testing (UAT), and offering post-project support. While maintaining my expertise in document automation, I also specialized in Esker’s Order Management solutions and developed unique, custom solutions tailored to client needs. As I gained experience, I became a go-to resource for certain solutions, assisting colleagues as needed. Additionally, I was responsible for conducting VDU (Visual Display Unit) assessments for all employees in the UK office, managing the door entry system, and overseeing the network infrastructure. My work required a blend of strong customer-facing skills, technical proficiency, and the ability to manage multiple projects in a fast-paced environment.

Derby, United Kingdom

As a Technical Services Engineer, I worked within the Professional Services team to deploy and customize cloud-based solutions for document automation. My daily responsibilities included using JavaScript to develop user stories for our automation solutions, ranging from implementing simple changes, such as adding additional fields to extraction forms, to handling complex scenarios involving the manipulation and validation of extracted information before passing it to the ERP system. I assisted customers in connecting their ERP systems to the Esker OnDemand platform, prepared installations and configurations, and ensured seamless integration with customer solutions. Additionally, I assisted with workshops to analyse document flow, designed solutions, defined processes, and produced project scope documentation. I also delivered technical professional services both at customer sites and on the Esker OnDemand platform.Moreover, I provided cover for the UK Esker mail factory, coordinating the printing, packing, and sending of customers' physical documents. This role required maintaining a high level of quality control, adhering to strict security protocols, and ensuring compliance standards to protect client data throughout the mailing process.

Derby, United Kingdom

During my tenure at Hunters of Derby, I initially served as the Website Manager before transitioning into the role of IT Manager. In my first year, I significantly boosted the website's sales by 93% and drew a larger audience to the shop through targeted SEO improvements based on detailed analytics. My responsibilities included maintaining and managing the website, performing product and stock updates, and analyzing site traffic to enhance performance. As the IT Manager, I handled a wide range of IT-related tasks, including deploying and updating EPOS systems, running the support desk, and training staff on new software and hardware. I was also responsible for network traffic control, maintaining and updating Windows SBS and MSSQL servers, and overall IT management. My contributions to the company included upgrading the infrastructure from Windows XP to Windows 7, setting up print and web servers, developing productivity-enhancing applications, and enhancing security protocols following a security breach.Key Responsibilities:- Maintenance and day-to-day operations of the website.- Product updates and management on the website.- Analyzing site traffic and utilizing statistics to implement changes.- Managing stock, including price adjustments within the shop.- Deploying and installing new workstations.- Providing user support for daily technological issues.- Controlling and monitoring network traffic.- Maintaining and updating Windows SBS and MSSQL servers.- Overall responsibility for all IT operations within the company.Key Contributions:- Upgraded the infrastructure from Windows XP to Windows 7.- Set up print and web servers for internal use.- Developed several applications to enhance company productivity, including an e-delivery book and price lookup software.- Reimaged Windows SBS after a security breach and introduced new security protocols.

Derby, England, United Kingdom

As the Website Manager at Brigdens, I was responsible for managing and enhancing the online presence of Brigdens.com and Tombrowns.uk.com. My role involved uploading and updating stock, ensuring accurate and appealing product descriptions, and maintaining effective stock management. I meticulously edited all product and advertisement photos to maintain a high-quality visual standard on the site. In addition to my primary responsibilities, I played a key role in marketing efforts for both the website and the physical stores. I also served as the IT and network technician across all five store locations, where I installed and upgraded equipment, repaired faults, and provided technical support. Collaborating closely with the team, I worked to keep our product offerings fresh and relevant, ensuring a seamless and engaging shopping experience for our customers.