Michael Tran Email & Phone Number

Cremorne, Victoria, Australia

- Creation and management of user accounts across all systems- Configuration, installation and deployment of IT hardware and software- Monitoring and maintaining computer systems and networks. - Windows 10, Office 365/Exchange, Active Directory, Apple and Android mobile devices- Responding in a timely manner to service issues and requests- Providing technical support in person, via email or over the phone- Repairing and replacing equipment as necessary- Support of… Show more - Creation and management of user accounts across all systems- Configuration, installation and deployment of IT hardware and software- Monitoring and maintaining computer systems and networks. - Windows 10, Office 365/Exchange, Active Directory, Apple and Android mobile devices- Responding in a timely manner to service issues and requests- Providing technical support in person, via email or over the phone- Repairing and replacing equipment as necessary- Support of multi-function printing devices Show less

Melbourne, Australia

Working on behalf for the Australian Taxation Office , providing level 1/2 technical support to internal employees.- Completion of work orders to create, modify or deactivate users account for Mainframe and ASIC Mascot.- Utilising Microsoft Exchange Management Console 2016 to create, modify and delete mailboxes or distribution lists. Also to provide basic information such as listed administrators, configurations when requested upon by end users. - Assist users to identify the… Show more Working on behalf for the Australian Taxation Office , providing level 1/2 technical support to internal employees.- Completion of work orders to create, modify or deactivate users account for Mainframe and ASIC Mascot.- Utilising Microsoft Exchange Management Console 2016 to create, modify and delete mailboxes or distribution lists. Also to provide basic information such as listed administrators, configurations when requested upon by end users. - Assist users to identify the specific network shared drives required and mapping of the network drives for the user.- Provide remote support for Apple iOS devices such as iPhone and iPad via Airwatch console.- Configuration and basic troubleshooting for Symantec VIP Authentication app and utilising Citrix Director for VDP troubleshooting.- To scan, check and release blocked emails when requested by end users via Cisco IronPort.- Unlocking roam laptops by providing the unique authentication code via McAfee Endpoint Encryption.- Provide support for Citrix, Mainframe, Siebel, ASIC-Mascot, Genesys, Verint, and other applications.- Remote into end users desktop to investigate and troubleshoot issues via System Centre Configuration Manager (SCCM) and Microsoft Office Communicator. - Logging incidents and escalating to different resolver groups when necessary and updating user profiles via BMC Remedy.- Ensuring user’s enquiries are answered in a professional manner while striving to maintain Service Level Agreement(SLA). Show less

- Evaluation and detailed observations on customer experience provided by major supermarkets, retail outlets, restaurants etc.

- Assembly of all products such as burgers, salads, wraps etc - Extensive cleaning of grills and deep fried vats to ensure cleanliness is maintained on a daily basis - Disassembly and reassembly of all equipment in the kitchen which are cleaned and dried

Bachelor'S Of Information Technology, Security

Education record

Activities and Societies: Community Action Team - English - Food Technology - Religon & Society - Information Technology Application.