Global Head of Collaboration & Records Management Services: responsible for voice, video, email, messaging and records management services for the Bank.

Responsible for voice, video, email, messaging and retention services for the Bank.

End User Services manager in the Americas Region, Global Operational Service Manager for Collaboration Services, Deputy Head of Infrastructure in Americas and Regional Head of Network Services (a.i.). Responsibilities include line management for 200 staff, budget management, strategy development and service delivery for desktop, messaging, retention, directory services, remote access, identity management, media services and global L1 support. Globally responsible for Collaboration Service Management, including Lync, Exchange, SharePoint, Media Services and Enterprise Voice.Managed multiple transformation efforts that increased capability and reduced total cost ownership, including the insourcing of the L1 Support Center, Xerox Managed Print Services, Cisco Telepresence for Media Services, Windows 7 / Office 2010 / IE 8 on the desktop and Lync as a Voice and IM service.Oversaw Network Operations for 9 months during recent reorganization.

Manage the desktop, email, collaboration, access control and mobile platforms for the Americas Region. Responsible for service delivery, product quality, risk and customer relationship management for 15,000 end users across IB, PB, AM and ShS.

Global Head of Service Management for end user desktop products and services. Client Executive for end user managed services agreement with HP for the Investment Bank.

Regional Lead for HP Managed Services Agreement.