Michael W. Email & Phone Number

Arlington, Tx, Us

Arlington, Tx, Us

Dallas-Fort Worth Metroplex

- A player/coach leading a team of analysts to maximum profitability and growth... by analyzing and reporting loan performance/KPIs, optimizing channel efficiency, sizing the impact of changes and new opportunities, testing new pricing and credit policies, and working with internal and external partners to execute growth strategies.

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Led teams of data analysts and CRM professionals to identify actionable customer/consumer insights and to take action on those insights in direct marketing campaigns. Led primary research to segment customers based on their shopping behavior and to gather insights on the attitudes that drove their choices. Led predictive modeling efforts to estimate financial impact of loyalty program actions, to predict customer depreciation and to improve direct marketing response.

Dallas/Fort Worth Area

• Operations & IT Efficiency – Created a business case for consolidation of two loan servicing platforms to one. The analysis identified ~$20M in operational savings over 5 years.• Cost Savings – Led analysis that identified $1.5M in annual cost savings in servicing and default operations to meet Executive Board profit expectations. • Well-Managed Processes – Led a team of 20 to certify 25 critical business processes under Capital One’s Business Process Management (BPM) framework. This involved identification of critical-to-quality (CTQ) metrics, risks, quality control points, dashboard reporting, and corrective action plans.

Dallas/Fort Worth Area

• Client Acquisition Analysis – Initiated advanced statistical analysis techniques within EDS to better define customer segmentation and to identify the most important factors for winning sales pursuits. Statistical approaches include cluster & factor analysis, logistic regression and classification trees. • Internal Consulting for Revenue Growth– Led the EDS Client Intelligence Practice team (9 people). Created a scoring model to prioritize attractive prospects for outsourcing sales. Led client/ competitive intelligence for large outsourcing sales pursuits representing over $3B in contract value. • Client Intelligence / Sales Best Practice – Created tools to enable sales force self-service research for company insights. The guide and intranet site were recognized as an EDS Sales “Best Practice.”• Sales Transformation – Worked directly with Boston Consulting Group (BCG) consultants to generate insights, which resulted in immediate changes to outsourcing sales practices and pricing.

Dallas/Fort Worth Area

• Sales & Marketing Redesign / Global Coordination – A large global software company was transforming its volume licensing business to improve revenue, costs, and customer/partner relations. Conducted quote-to-cash process reengineering, Six Sigma analysis and requirement definition for the SAP CRM implementation (~$350M total project size). Leveraged business intelligence in new processes to turn routine billing and renewal touch points into up-sell and cross-sell opportunities. Managed stakeholder relationships and a virtual team of representatives from 3 regional operations centers in the U.S., Ireland and Japan.• PMO - Consolidated business requirements for a redesign of JC Penney's online ordering system• Corrective Action - Coordinated the assessment of business impact and corrective action response for system-related errors for Allstate Insurance

Eagan, Minnesota, United States

• Revenue & Marketing Optimization – Northwest needed to identify where to focus its marketing promotions in the Asia-Pacific region in order to maximize regional network revenue. Worked with marketing and regional managers to build a sophisticated optimization model to identify target markets where demand stimulation would maximize network revenue. Efforts resulted in 1) six months of forecasts to drive promotional activity and 2) an offer of employment.• Pricing & Channel Analysis – Led analysis to determine if a change in channel strategy by a competitor had impacted market share and average fare on the impacted routes.

• Client Relationship Management / IT System Implementation – The education agency for the State of North Carolina was replacing its statewide student information system ($100M+ implementation). Served as Client Relationship Manager to organizations comprising over 10,000 system users and decision-makers. Client satisfaction was evidenced by their approval of full system deployment and by an offer of employment.

Mba, Strategy & Analytics

Mpa, Public Administration

Bsme, Mechanical Engineering