Michael Board Email & Phone Number

Fort Worth | Dallas Metropolitan Area

Fort Worth/ Dallas Metropolitan Area | Available To Travel and/ Or Relocate

| Business Operations | Project Management | Logistics | Photo Journalist | Call Center | Long-Range Goal - Motor Sport Support Staff

Fort Worth, TX

Was responsible for voting equipment security protocols Tracked the movement of all voting equipment and components throughout the election process while maintaining history for the life of the equipmentPrepared daily or frequent custom reports detailing the location and/ or disposition of the equipment and componentsCoordinated the testing, training.

Fort Worth | Dallas Metropolitan Area

Fort Worth, TX

Equipment help desk; lead trainer; logistics, warehouse, inventory control; management of Microsoft Office database, spreadsheet, and computer programs

Forth Worth, TX

In this position, my major achievements were in the area of process improvement: I worked as part of a management team to analyze business processes, identify inefficiencies, recommend improvements, and oversee their implementation. By tracking and documenting key performance indicators, I was able to identify performance trends, which further enabled me.

Richardson, TX

As operations manager, I supervised, developed, and mentored more than 10 direct reports to high standards of performance and ultimately to promotions. I managed and evaluated performance in multiple areas, including customer contact, negotiations, dispute management, and resolution of escalated customer issues. Through constant evaluation and analysis of.

Richardson, TX

• Oversaw administration of attendance policies, union contracts, payroll practices, and time-off procedures.
• Successfully managed and maintained adherence reports that provided detailed information on 750 U-verse Tier II call center agents.
• Oversaw input of all AT&T U-verse Tier II call center attendance, payroll, vacation, and PDO.
• Teamed with Avaya Infosys to create and develop Business Object Reports that drastically reduced manual processing of all Attendance Reports for U-verse Tier II call centers.
• Guided the creation of solution driven reports for the Call Resolution Team that then developed an After Call waiting metric and that in turn enabled Associated Directors to view the bottom 5% of agents for coaching.
• Oversaw the creation of a Break Report that provided Upper Management a clear view of agents who exceeded the various breaks that where provided per the collective bargaining agreement and this directly affected the.

Fort Worth, TX

Generation Hope Laptop ProgramFor this AT&T-subsidized initiative, conceived of, designed, and executed a non-profit, laptop-based after-school STEM enrichment program for 5th to 8th graders in the Fort Worth and Crowley Independent School Districts. Was the main point of contact between the schools and area universities in curriculum development. On the.

Richardson, TX

U-Verse Single Point of Contact (U-SPOC)Coached and developed a team of 22 U-SPOC analysts, managed the resolution of network-outage problems, and oversaw departmental communication regarding system and network functionality.

Fort Worth, TX

As Project Manager, along with another colleague, directed the successful outside plant build-out of the award-winning AT&T U-Verse platform in the Dallas/ Fort Worth metropolitan area. Project-managed Project Lightspeed for Southwestern Bell in the delivery of voice, data, and video services via existing copper pipe.

Richardson, TX

Oversaw the AIN Services and Support Team in the provisioning of complex AIN customer records in the AIN database and the delivery of AIN tech support to Network Operations Centers in a five-state service area. By analyzing complex technical issues in collaboration with internal clients, I was successful in diagnosing problems and recommending/initiating.

Austin, Texas Area

• Member of Texas state staff coordinating legislative and public policy initiatives on behalf of the Labor and African-American constituencies throughout Texas. Performed constituent services and problem resolution.
• Served as surrogate speaker on behalf of the Senators
• Conferred with Federal, State, and Local elected officials on legislative and public policy initiatives vis-à-vis individual and group settings
• Communicated Senators legislative agenda to the public in a variety of policy venues
• Monitored State legislature while in session
• Chief negotiator for the Senator on all constituent cases relating to the National Aeronautics and Space Administration; Johnson Space Center; United States Department of Labor; Office of Safety and Health.

Bachelor Of Arts Business Administration

Certificate Program, First-Line Management Program

Certificate Program, Public Communications: How To Work With The Media