Michael Werner Email & Phone Number

Mishawaka, In, Us

Provides on-site support for all of South Bend Ethanol’s IT/OT operations

IT Systems Administrator, Novae Administered IT system operations for Look Trailers across multiple US locations until its acquisition by Novae. Continued as IT Systems Administrator for original Look sites within Novae’s expanded IT team.Responsibilities included:• Installed, administered, and troubleshooted Windows servers on both physical and virtual machines (Hyper-V and VMWare).• Configured and maintained server services such as DHCP, DNS, IIS, RDS, Active Directory, and Group Policy• Configured and maintained new and existing cloud infrastructure, file servers and directory services security• Managed multiple systems:  AD  M365  Azure o Entra ID o Intune o Defender  Zoom  Duo• Assisted with network support (Meraki devices)• Setup and maintained wireless network (Ubiquiti APs)

Sole IT Administrator for the company, reports directly to the CTO. Provides all levels of IT support to Redbud’s end users while also managing multiple company systems. Assists with moving from an array of disconnected small office setups, to migrating into converged enterprise solutions.• Works in a very dynamic environment, for a company that is in a new and rapidly changing industry. Requiring for quick adaptation to changing scenarios in an effort to steer our IT efforts to make our operations as efficient as possible.• Fully vetted and implemented a DaaS service Jump Cloud• Created standard IT operating procedures, SOPs, training materials• Negotiated and managed partnerships with multiple vendors.Manages multiple systems:• Microsoft 365• Jump Cloud • Duo • Broadleaf • Growlink • Dropbox• FortiClient VPNBasic Network Setup on FortiGate Routers:• Configure WAN and internal interfaces• Setting DHCP pool range• Defining static routes• DNS settings• VPN setupServices a robust IoT network and connected devices• Grow lights• Climate control • Humidity, light, temperature sensorsSets up and maintains company’s wireless network using Ubiquiti Unifi WAPs• Physical set up of WAPs• Configuration of device • Upgrade network equipment’s firmware as needed.Assist with new site setup • Completely builds all new POS PCs• Installs and configures all label and receipt printers.• Scan Gun setup• Physical setup of equipmentProvides excellent end user support:• Provides support via phone, email, onsite, and remote • Windows OS installation, upgrades and support• Hardware and Software installation, configuration, and support• TCP/IP, LAN, Wi-Fi Troubleshooting• Virus Removal• Printer support• Peripheral support• Mobile device support

Elkhart, Indiana Area

IT System Administrator, Dometic Acts as the IT administrator for multiple locations; covering office, warehouse, and manufacturing environments. Provides a wide array of IT support ranging from end user support, to server maintenance, to project work.• Manages IT inventory for all sites • Works with office department supervisors and plant managers to recognize new technology needs and then orchestrates with multiple company resources to achieve newly set IT goals.• Deals with multiple vendors and contractors to meet IT necessities• Manages company’s digital signage using MVIX• TCP/IP, LAN, Wi-Fi troubleshooting• Monitors network utilizing SolarWinds • Monitors third party hosted VMware servers • Manages AD accounts for users and computer objects for sites• Troubleshoots file and print servers, physical and virtual (Hyper-V platform)• Assists with on site backup tapes Extensive support work done on factory and warehouse shop floors.• Provides support for shop floor Linux based, terminals• Technical and networking support for scan guns and mounted barcode scanners• Networking support for CNC machinery• Services Zebra label printers• Works on company’s Asure time clocks• Provides support, from the ground up, on a plethora of other shop floor devices such as: IR cameras, Serial Servers, etc. From hardware and software installation, to configuration, to system network communications.• Coordinates with control engineers to ensure consistent communications between PLCs and our data network. • Manages manufacturing software licensing utilizing FactoryTalk Provides exceptional end user support • Provides support over the phone, email, onsite, and remotely using TeamViewer.• Windows OS support• Mobile device support • Hardware deployments• Manages incidents using our FreshService system.• Software and hardware installation, upgrades, configuration, and troubleshooting• Mapping of users’ network drives and printers• Virus removal

Warsaw

Worked in a dynamic, multi-faceted environment, providing technical support for:• Windows office users• Remote users on Mac and PC platforms• Users on Linux Ubuntu thin clients, which are mainly used to connect to our Citrix environment. • Tracked hardware and software inventory using Dell KACE Provided courteous and timely support to end users.• Provided support via phone, email, remote connection, and onsite.• Managed and documented incidents utilizing Jira Service Desk.• Remote support was performed using Bomgar for Windows Clients, and VNC Viewer for Linux thin clients. • Mapping user network drives.• Printer installation and management via Print Logic• Software installations, upgrades, configuration, and troubleshooting• Hardware troubleshooting and repair• Malware removal• TCP/IP, LAN, Wi-Fi troubleshootingProvided troubleshooting and account support for multiple systems:• Active Directory• Avatar• WikID • Interaction Desktop• Citrix (interfaced using Citrix Director)• KronosAssisted with monitoring and maintaining the company’s VMware environment.• Built and cloned new VM servers• Performed OS upgrades as needed• Monitored VM resource and network usage using vSphere Web Client Wireless network setup• Implemented wireless capability at select locations using Meraki Aps• Configured wireless encryption; WPA2-Enterprise 802.1X• Synced APs with RADIUS server• Assisted users in getting onto the network Executed company-wide time clock upgrade• Setup and configured new Kronos time clocks• Configured each of the time clocks accordingly (based on each particular location)• Performed actual physical installation of new units • Trained site managers in usage of the new clocks, e.g. how to enroll and un-enroll employees.• Continued to provide residual support as needed regarding our KRONOS systems.

Fort Wayne, Indiana Area

• Interacted with end users and provided them with a wide range of technical support that was given in a polite and timely manner. Worked on a Windows 7 deployment team which was responsible for an enterprise-wide migration from Windows XP to 7.• Replaced old XP workstations with new Win7 workstations, or performing in place upgrades depending on the user’s current hardware. • Imaged new workstations, or hard drives (for in place upgrades) via a PXE server• Migrated the user’s profile settings and data files after OS upgrade• Ensured that all proper documentation is complete (e.g. asset change forms)• Provided any additional support that may be needed after the upgrade is complete.Filled the application technician role on a capital project involving a large scale setup of workstations and 2D scanners.• Performed site surveys for desired locations• Worked directly with the engineering team and vendors to determine the best product (scanner) to go with in terms of functionality, reliability, and monetary cost, essentially determining which device had the best overall value for the company• Reviewed data compiled by engineering team• Conducted hardware testing for desired devices• Performed software testing and applied required configurations on computers and workstations.• Executed the actual setup of workstations and scanners. Provided desktop support to end users.• Managed and documented tickets in queue using BMC Remedy Action Request System• Quickly assessed each issue and determined the quickest and most effective plan of action to resolve it, or assessed whether or not if issue needed to be escalated. • Extensive use of ALM and LANDesk Management console• Hardware and software troubleshooting and repair• Mapped network drives, printers, and scanners• Deployed new hardware

Mishawaka, Indiana

• Provided technical support for commercial and industrial clients in a courteous and professional manner. • Network setup and troubleshooting• Hardware and software troubleshooting and repair• Created and applied system images• Mapped shared drives, printers, and scanners• Worked on several small scale Windows XP to 7 migration projects

• Provided excellent customer service to residential users. • Troubleshooting computer and networking issues; fixing issues via remote connection or phone therapy• Network setup and repair• Setting network configurations for all major operating systems• All aspects of router configuration (setting network credentials, port forwarding, DMZ, etc.).• Setup file and printer sharing• Keeping track of , monitoring, and documenting incidents using the Ninjato ticketing system• Understanding the scope of the issue and escalating it to higher tiered support if required.

Computer/Information Technology Administration And Management

Currently attending expected to graduate 2025, major focuses heavily on cloud computing across multiple platforms but with more focus.

Associate'S Degree, Information Technology, 3.2 Gpa