Michael Evans is a Vice President Contact Centers at ONE (Open Network Exchange). He possess expertise in workforce management, call centers, outsourcing, bpo, process improvement and 44 more skills. Colleagues describe him as "I had the privilege of working with Mike at Teleperformance from 2012 to 2015 and say without hesitation that he is one of the brightest and hardest working leaders that I've ever worked with. He is extremely organized, disciplined, analytical, intuitive, creative and his Customer Experience, Operations, Financial, and Workforce Management acumen is second to none. His division and client programs consistently produce best-in-class KPI results, workforce efficiency and margins and peers often look to him for his P&L expertise and problem solving insight. Personally I also know Mike to be a great father, very proud of his daughters who he talks about quite often, and is great to work with because of a great sense of humor, outlook on life, versatility and tireless work ethic. I strongly recommend Mike to anyone looking for a strong, motivational, creative, ethical and consistent thought leader." and "Mike is a strategic thought leader at StarTek, providing a successful blend of technology and business drivers to achieve critical human capital initiatives. His proactive ability to integrate business planning as a tool to drive the business is invaluable as he focuses upon the critical business factors and leverages his deep understanding of key drivers for operating costs and staff effectiveness."