Special Services Program Manager
Current>Development of strategic plans for the UTA Rideshare & Vanpool programs>Improve our efficiency by managing change in processes and implementing new technologies>Collaborate with other business unit managers to assist in defining new markets, pricing/service fee policies, and customer satisfaction >Develop annual operations budget and forecasts for Rideshare and Vanpool departments>Maintain relationships with government agencies and regional councils including annual reporting to the stakeholders regarding results and new objectives>Manage and organize Ridesharing service operations, service planning, and development to support the organization's goal to reduce carbon emissions more each year>Create and update procedural documentation, including detailed business requirements and standard work>Direct the day-to-day activities of the Rideshare administrative staff>Lead a team of professionals in diverse roles including: marketing & customer outreach, data & security, maintenance, and accounting>Train, coach and mentor Rideshare staff in professional and personal development>Vendor management for fleet vehicles, maintenance, and technology products>Oversee vehicle, vehicle parts, and vehicle maintenance procurement by partnering with internal stakeholders to develop fleet and service needs, participate in RFPs, and ensure a smooth procurement>Reorganized Vanpool team to provide better accountability for every team member in order to better serve our internal and external customers leading to better corporate strategy alignment
