Michael Wilhm Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

Key Responsibilities:- Scrum Master for the daily scrums and quarterly PI Planning- Managing SDETs and designing the framework for .NET Behavior Driven Automated Framework- Training new Quality Engineers for the Analytics and Reporting team- Performing reviews for SDET and new Quality Engineers- Liaison between other QE and Automation teams for A&R team- Designing automated tests for Python automated framework and code upkeep- Member of the escalation team for the A&R team- Writing internal technical documentation that is provided to other teams (DevOps, Hosting, & Customer Care)- Perform testing of Analytic and Reporting features for various products across the Planview catalog of products-- SQL Database Management (backup, restore, scripts to query and insert test data)-- Powerbi.com / PowerBI Report Server / Native SQL Server Report Server solutions-- SSRS (Analysis Services) using Tabular Models and OLAP Cubes (functionality, data validation, security review)-- OData Service using Report Server Datasets and SQL DB connections (including mashups)-- .RDL and .PBIX Reports built via Microsoft Report Builder and PowerBI Desktop-- Security using a custom built auth integrated into reporting services- Creating .PBIX reports for management and leadership teams involving high priority projectsCompany Accomplishments:- Leading the QE effort for the initial conversion process of outdated .asp to .aspx pages and 32-bit to 64-bit for the E1 product

Redwood City, Us

• Developing automation test cases and suites for testing user flows of the customer frontend (such as account creation, payment options, purchase flows, account information updates, etc.) and customer service tools (performing backend functions) using Selenium written in Python using Splinter API.• Creating automated test cases for API testing written in Python using Protobuff.• Performing peer code reviews.• Perform manual testing of the Glyph client, Trove Windows client, Marketing websites and emails.

Austin, Texas, Us

Quality Assurance Lead- Coordinating with CTO, Project Manager, and Engineers on build priority,bug reviews,and testing.- Using version management software (Jenkins) to promote builds to testing environments and performing functional, performance, and build smoke tests.- Test across multiple web browsers and mobile device browsers.- Test applications built for 3rd party clients.- Create detailed testing suites for new features and maintaining existing test suites.- Working with Engineers on creating test cases and scenarios for automated testing.

Bellevue, Wa, Us

Quality Assurance Lead Tester on the following projects. Platform Services:- Leadership of 3-5 team members managing the focus of testing to meet project needs. - Providing Manager with weekly reports summarizing bug count, completed tasks, and upcoming tasks.- Creating testing suites for new projects and updating existing ones to match ongoing development.- Front end testing of NCSOFT websites including marketing sites in various browsers and mobile devices.- Functionality and content testing of EMP mailers for marketing sites.- Front end testing of NCSOFT platform account and billing system, game stores and customer service tools.- Business Analytic testing on reporting software and report functionality over product sales and transactions.- Assisting Games QA group on the following titles: WildStar, Guild Wars 2, Aion, Lineage 2City of Heroes:- Leadership of 3-4 team members managing the focus of testing new content, in game store testing, build regression, and bug reports.- Providing Manager with weekly reports summarizing bug count, completed tasks, and upcoming tasks.- Working with Customer Support to test customer reported issues and provide information on the functionality of game systems.- Assisting other game projects on the following titles: Guild Wars 2, Aion, Lineage 2, Blade & Soul.Lineage 2:- Providing Manager with weekly reports summarizing bug count, completed tasks, and upcoming tasks.- Leadership of 1-2 team members.- Updating testing suites to improve quality of coverage of game systems for updates.- Handling the testing of several major changes to Lineage 2 (server merges, Free to Play transition, in game micro transactions.)- Performing a large part of the Localization rewriting for major updates and free to play transition.- Assisting other game projects on the following titles: Aion, City of Heroes

Bellevue, Wa, Us

Lineage 2:- Assisting the QA Lead Tester verifying new content, events, and updates applied to client/servers.- Localization testing for the Western audience including rewriting client/server files to address errors in translations.- Assisting the Production and Customer Service teams in verifying customer reported issues.

Bellevue, Wa, Us

Tabula Rasa:- Leadership of 3-5 team members and to assist in the development of QA testers I & II.- Provide daily focus for objectives which can include tests/checks, content verification, bug report review.- Coordinating to have builds published to QA servers.- Managing and disturbing work load amongst the team to perform tests/checks on new builds, verify new content, and verifying bug reports.- Providing information to development team regarding finds from tests/checks as well as content verification.- Documenting processes to improve efficiency and accuracy. - QA Tester II responsibilities.

Bellevue, Wa, Us

Tabula Rasa:- Verifying that new content is working as designed.- Find, document and verify software bugs found in the product.- Perform tests/checks to verify game mechanics and systems function correctly on new builds.- Providing feedback to design team.- Assisting other projects when resources are required to test content or help perform tests/checks on new builds.- iEnergizer Liaison for Tabula Rasa QA team- Creating processes for the iEnergizer team to assist Austin QA team.- Additional Accomplishments:- Creating detailed documentation regarding missions and mission structure.

Bellevue, Wa, Us

Senior Game Master – City of Heroes/City of Villains- Leadership of team and to assist in the development of GM I agents.- Providing GM’s with judgment calls (issues that are not clear that require a Seniors Opinion)- Coordinating with other Senior GM’s to create methods to improve support, responses to customers, and development of team.- Addressing issues that could not be resolved on a GM I level.- Game Master responsibilities.iEnergizer Liaison for City of Heroes/Villains GM team- Creating responses and procedures for the iEnergizer GM team.- Performing quality checks by feedback and reviews of iEnergizer tickets- Providing communication between the Austin and iEnergizer teams- International travel to iEnergizer for onsite training. Additional Accomplishments:- Established a training program for new City of Heroes/Villains GM’s- Re-designed Quality Review Process to make reviewing agents work easier.

Bellevue, Wa, Us

Game Master – City of Heroes- Assisting players in game due to obstacles that prevent them from continuing play. - Providing game play knowledge to customers.- Investigating/Addressing LA/EULA violations and reports.- Assisting iEnergizer team in handling their responsibilities.- Writing Knowledge Base articles. - Writing responses that help other agents with frequently asked questions.- Training new Game Masters