Michael Woolley Email & Phone Number

Pittsburgh, Pa, Us

• Manage a portfolio of vendors with the primary responsibilities including, but not limited to, exporting and importing orders, late order follow-up with vendors, determining root cause for order failures, and initiating corrective action plans to resolve ongoing issues with vendors.• Create and review new product setups for both in-store and online order systems, ensuring alignment with both the vendors and merchant teams.• Perform regular inventory maintenance to update the catalog, including the removal of discontinued items and addition of new offerings (clubs, shafts, and/or grips).• Primary point of contact for Omnichannel queries, customer service escalations, and store/vendor order processing, delivering timely resolutions and maintaining detailed records.• Collaborate with the Technology team to develop and enhance standard operating procedures, improving operational efficiency.

Greater Pittsburgh Area

• Last line to of customer service assisting highly escalated customers requesting to speak with executive team members. Resolving issues with a sense of urgency and delivering exceptional white glove service.• Social Media Lead - Served as the primary contact for social media customer inquiries across various social media platforms, analyzing trends and facilitating resolutions.• Analyzed and identified emerging trends or issues and help facilitate resolutions, building strong customer and internal relationships. • Work daily and knowable in systems such as CEP, CVCC, CORE, EOM, CommerceHub, Sprinkler, and Brandify.

Greater Pittsburgh Area

• Reached out to youth sport leagues and teams to explore their interest in new uniforms and equipment.• Generated new sales opportunities for Sales Account Managers based on expressed interest.• Maintained up-to-date contact information and season timeframes in Sales Force accounts.

Greater Pittsburgh Area

• Coached multiple soccer lessons a week, made up of 8 -13 children ranging in ages from 2 to 8 years old.• Focused on teaching the game of soccer, soccer skills and moves, and developing good individual charactersuch as sportsmanship, teamwork, and respect.• Researched new locations and promoted the business to the target market in Pittsburgh, PA and surroundingarea.• Managed Soccer Shots Pittsburgh Instagram Account.• Managed and coached Soccer Shot summer camps.

Greater Pittsburgh Area

• Researched new locations and promoted the business to the target market in Pittsburgh, PA and surroundingarea.• Managed Soccer Shots Pittsburgh Instagram Account.• Managed and coached Soccer Shot summer camps.

California, Pennsylvania

• Monitored climbing wall safety and procedures.• Conducted weekly equipment safety checks.• Knowledgeable in proper knots, belay devices, and climbing techniques.

California, Pennsylvania

• Coordinated an eight game soccer season with other university clubs in and outside the Pittsburgh area.• Managed a budget of $1,200 equally between both the men and woman teams to ensure both had properequipment and game fees.• Organized and lead all team practices to improves players skills, conditioning, and game knowledge.