Michael Snyder Email & Phone Number

Greater Pittsburgh Area

Conducted thorough and accurate periodic reviews of customers to ensure AML regulatory compliance Executed special projects assigned by senior department leadership Created ad hoc and daily reports for risk analysis utilizing SQL Programmed and designed company wide risk review templates and forms in Excel utilizing VBAEnsured MSB, POATM, MRB, and NRA customers were compliant with applicable regulations

Conducted thorough and accurate reviews of account activity based on Citi policyProvided a professional, empathetic, and flexible interaction with clients to ensure one call resolutionAssisted in global policy improvement as site wide POCCoordinated special projects assigned by management to ensure their timely completionTaught multiple onboarding classes as dedicated subject expertMentored peers on appropriate execution of company policyAssisted with high value client lines based on business needsEffectively utilized both Citi internal and external tools (3D Secure, Lexis Nexis, PCOMM/Rumba based database access solutions) Created web based tools for special projects

Managed a 60 person team consisting of both employees and volunteersGuided coordinated effort to manage and boost interaction with 1.8 million membersOversaw infrastructure management during periods of growthManaged presence at industry trade shows as both press and business partners (CES, E3, PAX)Coordinated unified social media campaigns (Twitter, Facebook, Youtube)Oversaw copyright infringement control for a public message boardAssisted in developing advertising partnerships with both small and large firms (Curse, Electronic Arts, Microsoft)Coordinated with law enforcement and industry partners to safeguard employees and users from fraud ring activity through timely alerts