Michael Yamada Email & Phone Number

Leading and mentoring a group of talented and committed youth as they study leadership skills, provide service to the community, study aerospace and become better citizens under the guidance of the United States Air Force.

As the Finance Officer I am responsible for Group 3 bank account, deposits, disbursements, reconciliation, and reporting to the Group 3 Commander and to California Wing HQ. As the Assistant Professional Development Officer I am responsible for coordinating Officer Training Courses to ensure procedures and regulations are followed. Available to mentor ten Squadron Finance Officers in the performance of their duties. I report to the CAP Group 3 Commander.

Corona, California

Group 3 Aerospace Education Officer- responsible for ten Inland Empire Squadrons AEO programs promoting aviation to CAP members and the community. Group 3 Promotion Board Member- responsible for reviewing CAP promotion requests, interviewing candidates, and ensuring completion of all requirements pertinent to the rank. Squadron 29 Finance Officer- responsible for squadron financial records, disbursements, deposits, credit card account maintenance and reporting.

Cypress, Ca

INTELLI-FLEX, is an independent trusted adviser in secure converged networks. We are able to tailor service requirements to meet your exact business needs through professional services, management and support services.We've evolved with the industry and have established relationships and achieved accreditation's with the key network manufacturers. This, along with our qualified engineer and IT consultant teams, means that there’s no compromise when we deliver services – our clients always get the best solution.However, it’s not just about implementation. We offer lifetime support from strategic advice, service management and provision for ongoing future requirements. Our engineers and consultants integrate to become key part of our clients’ businesses.Contact us to improve your business voice communications, data networks including 802.11 wireless, video conferencing, and Emergency Services satellite communications products.

Irvine Ca

I assisted in transitioning a traditional voice communication system seller to embrace today's hosted telephone system solutions for small business owners and operators. This was my top priority working with ComDirect's owner and staff. After researching the small business market it quickly became apparent that small business owners could not afford to purchase new equipment even though their existing phone system was outdated and ineffective. Subscribing to a hosted solution eliminates most of the up-front expense of acquiring new technology and typically reduces overall telecom expense by significantly lowering or eliminating the phone company bill. I installed a dozen hosted phone systems to understand the challenges of implementing hosted technology into small business data networks.Working as a team we researched many hosted providers and selected a feature-rich provider to offer services to ComDirect clients. Saving money, upgrading to new technology with customer relationship tools that improve your callers experience, and enabling your team to respond to callers faster is the reward for moving to this technology. Better service to employees and customers with a lower price is today's reality in telecommunications. Call ComDirect to learn more.

Southern California

I consulted with mid-size businesses, K-12 school districts, higher education campuses and military facilities to identify needs, define solutions, and implement new voice communications technology using both/either VoIP or TDM. Using experience from over thirty-five years of experience from installer/service technician to Major Account Manager, with many telecom functions in between, provides a unique perspective to designing solutions that work. I provide professional recommendations to improve my clients ability to communicate in real time, from any place, and at any time to improve the speed of their business. The goal is to reduce the time it takes to get business done. I've developed relationships that endure today with my clients to be their trustworthy source for information about telecommunications services and applications that improved my client's business. While with BVN I brought the following large clients to BVN: Bio-Rad Laboratories, CO-OP Financial Services, Griffith Construction, City of Laguna Niguel, Mt. St. Mary's College, Anchor General Insurance and the following school districts: San Diego USD, Chino Valley USD, Baldwin Park USD, El Monte UHSD, Adelanto USD, and Hawthorne USD. In addition to these large clients I brought many smaller customers to BVN in a sales area from Valencia to Palm Springs to San Diego.

I provided factory direct representation for Mitel Networks sales of advanced telephony products and services including telephone systems (VoIP and TDM), voice mail, Integrated Voice Response (IVR), data network products, Contact Centers with Management tools, and more. Extensive account management responsibilities providing net new client sales, customer base upgrades, expansion, application, and other related telecom services and products to my clients. Consistently over quota and achieved President's Club three times before the program ended.Promoted to Regional Sales Manager with a team of five sales professionals meeting our annual revenue quota of $5 million while Mitel reorganized the sales team nationwide.Million Dollar + sales to Baldwin Park USD, San Diego School District, Quest Software, and Epicor Software while with Mitel.

Signal Hill, Ca

Managed service and customer service departments for 3 years increasing customer satisfaction with Standard Tel services. Working with the customer service team we increased sales to the existing customer base by 225%. Moved to Sales Engineering for six months designing business communication solutions for Account Executives clients, then became a Sales Executive for eighteen months. Exceeded 100% quota attainment with sales revenues over $1 million in first nine months as a sales rep.

Cerritos, Ca

Transitioned Dial Connections customers to VMX while providing existing customer support for upgrades, additions, and new systems.

Seattle, Wa

Responsible for coordinating and implementing new VMX systems in a tri-state area. Heavy customer interface while performing remote and on-site system maintenance and installation services. Participated in VMX Beta site installations working closely with VMX engineers for problem resolution and testing. Installed systems for higher education, US Navy and other Federal Government facilities, and general business customers in Washington, Oregon, and Idaho.

Irvine, Ca

Created Operations Department nationally recognized for superior customer service. 100% customer retention in a highly competitive market. Maintained department revenue growth above 200% while consistently at budget. Responsible for training and managing technical support personnel.

Anaheim, Ca

Project Manager for Los Angeles, Coachella Valley, Lennox and Redondo Beach Unified School Districts. Received several telephone system manufacturer installation and maintenance certifications then performed repair and installation services on telephone systems from various manufacturers. Learned how to implement phone systems, paging systems, call accounting systems and more during this time.

Santa Fe Springs, Ca

Directly involved in the sale, training, design, installation, and operations management for over 1,400 telephone systems in five years. Primary products were Toshiba and Siemens. Responsible for a technical, customer service, and administrative staff of thirty.

Orange County California

Level 2 Manager of a directory assistance staff of 18-24 employees. Responsible for training, company policy reviews, performance reviews, time management to the quarter hour for one month in advance to ensure all supervisory, training, and company policy requirements were met for each employee in my group. Our team was frequently the highest performing group in the office.

Student Counseling And Personnel Services, Graduate

Emergency Services

Course of Study in Emergency Services

Educational Leadership And Administration, General

Studies in general education-refresher.

Electrical And Electronics Engineering

Computer Science