Michael Yeaman Email & Phone Number

United Kingdom

Aberdeen, United Kingdom

Aberdeen, United Kingdom

Aberdeen, United Kingdom

Regional Service Manager responsible for promoting a culture of strong relationships and rapport with existing customers reinforcing the regional Aftermarket strategy for both the retention of existing and introduction of potential new business.Managing the P&L account for the assigned customers, sites and services, and to issue periodic operational and.

Aberdeen

- Management of all service delivery teams assigned as responsible for connectivity operations. Directs, controls and facilitates the activities of employees and contractors related to the delivery and support of Harris Caprock services. - Serve as a Primary Point of Contact to customers, management, staff, contractors and vendors concerning the delivery.

• Responsible for managing the Service Delivery of Network services for a large Enterprise contract across the key areas of Operations, Projects and Finance delivering a high degree of value to the customer. Key.
• Operations- Manage the account enhanced 3rd line support team- Manage to the agreed contract deliverables and Service Level Agreements- Manage the key ITIL Operation Principles ie Incident, problem, capacity, change.
• Projects- Manage the Engineering team ensuring relevant level resources are allocated in a timely manner in a high demand environment- Manage the Portfolio of ISRs/CSRs- Manage all aspects of change impacting the.
• Finance- Manage the agreed costs of service including 3rd party contracts- Produce Monthly Variance Reports- Ensure all in Green (variance -/+ 5% per month)

Manager of HP’s UK Network Management Centre, where I managed a 3rd level deep dive team of engineers ranging from CCIE/CCNP/CCNA level supporting global clients networks within the Commercial and Oil and Gas and finance industries. My role is to ensure that service delivery to all clients meets with the highest standards and follows ITIL guidelines when.

Team leader currently supervising 23 network engineers that support EDS managed LAN services globally for multiple clients at 3rd level support. Clients ranged from the Oil and Gas industry to the finance sector. The team is a mixture of day and 24 x 7 engineers with skill levels from junior to senior level. Technologies supported are Cisco multilayer.

Professional Certificate, Management

Education record

Chemistry