Business change and transformation• Co-design and implementation of new BI function - organisation, scope, technologies used, tools ergonomics, suppliers, working methodologies and development of key employees competences• Transformation of BI organization towards agile - increasing focus on delivering business value, building accountability of individuals and teams, optimizing solution delivery schedules• Long-term BI strategy designingProjects implemented/ delivered• Adaptive & predictive Next-Best-Action solutions - personalized customer relations environment (e.g. event-based actions, analytics models automation, personalized content automation) in all contact channels (shops, e-shop, telesales, e-mail, Contact Centre, etc.) enabling new revenues streams creation, cost reduction, workforce optimization, processes optimization and customer experience improvement (approx. impact on ~10m customers)• Development of a single source of data knowledge with multi-view functionality, enabling all units within the organization to use the same data. This allows for more efficient use of the company's data (e.g. in the area of sales, service, pricings, cost optimization) and automatic, auditable and transparent reporting of the company's results to the stock exchange• Data monetization - using company’s data to generate new revenues• Revenue assurance - protecting revenues against internal and external fraud

• Management and implementation of projects, e.g. - New settlement system for commissions and bonuses for the entire sales network- Chinese Walls project - separation of the wholesale and retail organization in terms of access and data transfer between wholesale and retail units (UKE regulatory guidelines)• Managing the investment budget for the entire Sales and Customer Service unit• Preparing analyses for the purposes of sales, customer service

• Market research conducting in cooperation with research agencies• Data analytics and reports delivering• Managing the investment budget of the B2B unit• Competition analyses

Analysis and reporting from Data Warehouse for strategic initiatives in Business Segment Branch.