• Experienced leader, successfully managing an organization consisting of 55+ professionals, including managers (continuously excellent Voice of Employee results)• Leader of successful digitization and automation projects which use state-of-the-art technology solutions that push the impacted processes to new heights (e.g. Artificial Intelligence, RPA or NLP in AML Monitoring), some executed together with Tech and FinTech startups• Winner of the annual Citi Progress Award, an enterprise-wide initiative to recognize Citi’s most innovative and scalable projects (Award won after successfully promoting the prototype and gathering support across Citi; final honors were awarder after presenting to Citigroup board)• Experience in managing multiple organizations and complex processes at the same time, proven ability to quickly shift focus, learn new topics and make effective decisions• Great results in process optimization initiatives (process turnaround time reduced by 50% and productivity increased by 30% in 2020 alone)• Experience in managing complex, cross-unit projects (e.g. BPM project, Digital Mailroom), some of which are sponsored by Senior Management• Experience in navigating complex local, regional and global management structures• Excellent knowledge of both corporate and retail banking products (approver in New Product Approval process)• Great relationships with internal clients, external vendors, as well as regional and global partners• Excellent track record proved by constant top year-end ratings