Michele Clark Email & Phone Number

New Jersey, United States

• Lead strategic supplier relationship management, ensuring optimal customer account transfers, enrollments, and inquiries for third-party natural gas suppliers. Employ data-driven insights and industry best practices to drive customer satisfaction and retention.• Develop and implement financial processes and controls to optimize billing accuracy, payment processing, and data reconciliation for third-party suppliers. Ensure compliance with regulatory requirements and industry standards, driving financial accountability and maximizing revenue potential.• Employ advanced data analytics techniques to monitor transportation billing performance, identify areas for improvement, and collaborate with relevant personnel to address issues and optimize processes. • Strategize, develop, and execute a comprehensive content strategy for the Energy Choice Supplier Relations section of the NJNG website, leveraging user feedback and industry trends to drive customer engagement and satisfaction. Continuously optimize content for maximum impact, utilizing data-driven insights and best practices in the industry.

Santa Ana, California, United States

• Provide insight to decision makers within the organization by analyzing of past performance and expected future results. • Successfully create resolutions to quickly create revenue for the company, resulting in an increase of $2M by the third quarter.• Work closely with the faculty practice organization to ensure timely approval of submitted plans to optimize national growth.

Cranford New Jersey

• Successfully resolved complex billing issues for 50 providers, resulting in an increase in payments while training their staff offsite.• Leads 10 team members and effectively onboards and acclimates new employees.• Identified and recommended best practices for business analysis training and end user support function with changing software systems.

Cranford, New Jersey, United States

• Analyzed revenue for a portfolio of medical providers, processed claims and identified areas of improvement to increase revenue.• Closely monitored clearinghouse reports daily, ensuring accuracy against claim batches and EDI enrollments managing relationships with clients to address efficiencies with their processes.

Bachelor Of Applied Science - Basc, Business Administration And Management, Cum Laude

Activities and Societies: Sigma Beta Delta International Honor Society in Business,Management and Administration

Associate Of Applied Business, Medical Office Management Administration