Michele Hendricks Email & Phone Number

Bringing innovative ideas and resources to market-leading accounts in LATAM, Canada, and Manufacturing East. Triangulating customer needs, a team of strategists, and other Go-to-Market functions to achieve winning solutions and outcomes.

New York City Metropolitan Area

Works closely with companies to tackle their digital transformation. Helps to engage stakeholders across the enterprise with compelling, data-driven strategies that are aligned to business goals. The more audacious the goal, the more driven I and my teams are to tackle it. We paint the vision, map the strategy, agree the outcomes, and motivate the change.

New York City Metropolitan Area

Drives sales strategy and delivery to ServiceNow's largest and most strategic clients. Brings a high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for leading and winning to the core account team with the support of the extended internal and external ecosystem. Delivers on five key areas:• Being the “Connective Tissue” and providing white glove services for a handful of assigned accounts• Establishing the account Strategic… Show more Drives sales strategy and delivery to ServiceNow's largest and most strategic clients. Brings a high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for leading and winning to the core account team with the support of the extended internal and external ecosystem. Delivers on five key areas:• Being the “Connective Tissue” and providing white glove services for a handful of assigned accounts• Establishing the account Strategic Planning with Core Functions (CxO Programs, Inspire Value, Account Based Marketing, Executive Briefing Center, G6 Strategic Partners, etc.) and driving the Operating Rhythm• Driving Account Strategic Delivery across cross-functional groups beyond our Core Value proposition, with new Buying Centers and with a multi-year perspective from dream big idea generation to deal closure• Running quarterly business reviews with C-suite to showcase value realized, highlight value optimization opportunities, and discuss future growth• Being a trusted advisor with key customer champions and executives Show less

Stamford, Ct/Santa Clara, Ca

Co-designed and executed a strategic program to propel KPMG’s market position among ‘Big Tech’ accounts and cascade the impact to a wider client base and KPMG practitioners. Gained commitment from multiple stakeholder groups to deliver an incremental $1.5B in revenue over a three-year period. Enabled all key aspects of the program, including investment funding for solution development, aggressive talent acquisition, and marketing initiatives, all of which required a brand-and-mindset shift… Show more Co-designed and executed a strategic program to propel KPMG’s market position among ‘Big Tech’ accounts and cascade the impact to a wider client base and KPMG practitioners. Gained commitment from multiple stakeholder groups to deliver an incremental $1.5B in revenue over a three-year period. Enabled all key aspects of the program, including investment funding for solution development, aggressive talent acquisition, and marketing initiatives, all of which required a brand-and-mindset shift for the firm. Created metrics to support growth/progress and shared success stories and lessons learned to stakeholders, including highest levels of U.S. and global leadership.  Authored integrated strategy addressing key technology accounts, working in tandem with KPMG’s Alliances, Technology, and Digital Transformation leaders.  Directed multi-million-dollar investment fund for solution development, generating ROI by a factor of ten. Built concrete business case for U.S. Management Committee approval of more than a dozen direct-entry partners. Promoted information sharing/transparency, conducting periodic workshops for the prioritized technology account leaders.  Helmed program planning and market launch inclusive of ten U.S. cities and nine countries. Prepared and presented leadership reporting for U.S. Management Committee and Board of Directors, Global Board of Directors, and Global Sales and Markets Steering Committee. Show less

Stamford, Ct/Remote

Identified the market need to address the Fourth Industrial Revolution, requiring a holistic approach and coordination of senior-level talent across multiple disciplines and geographies, despite a lack of inherent structure and incentives. Built a 21-country, multi-function service network and program management office through a combination of influence, enthusiasm, and determination. Pinpointed market drivers and potential alliance partners, crafted value propositions, created sales… Show more Identified the market need to address the Fourth Industrial Revolution, requiring a holistic approach and coordination of senior-level talent across multiple disciplines and geographies, despite a lack of inherent structure and incentives. Built a 21-country, multi-function service network and program management office through a combination of influence, enthusiasm, and determination. Pinpointed market drivers and potential alliance partners, crafted value propositions, created sales enablement and thought leadership programs, and led global workshops. Drove $30M+ new revenue within the first 18 months of designing KPMG’s Global Industry 4.0 (i4.0) program. Fueled successful collaborations by vetting potential technology alliances and subsequently developing and maintaining relationships with selected partners. Steered global thought leadership on cutting-edge manufacturing transformation topics, and co-authored papers on i4.0. Successfully benchmarked enterprise adoption co-creating an i4.0 sales enablement tool and bespoke client reports. Connected global practitioners by chairing an informative, well-attended monthly call for i4.0 global network leadership and authoring concise weekly communications to the global network.  Represented KPMG as subject matter expert at key conferences and international trade shows. Show less

Stamford, Ct/New York, Ny/Remote

Developed strategy and implemented business plan for a $2B business in a COO/Chief of Staff capacity to the Global Sector Chair. Helped to grow the top line globally by informing, equipping, and connecting industrial manufacturing partners and teams through shared goals, market solutions, and priority account management. Gathered market needs from key countries and accounts and used influence to develop solutions and attract resources. Remotely managed a multi-country operations… Show more Developed strategy and implemented business plan for a $2B business in a COO/Chief of Staff capacity to the Global Sector Chair. Helped to grow the top line globally by informing, equipping, and connecting industrial manufacturing partners and teams through shared goals, market solutions, and priority account management. Gathered market needs from key countries and accounts and used influence to develop solutions and attract resources. Remotely managed a multi-country operations team. Championed business plan execution with top 15 national practices leadership team and 30 global accounts leaders.  Engaged global community of 10K+ industrial practitioners, leading an industry-specific operations team comprised of marketing and communications, account management, knowledge management, and research professionals. Optimized research, content, and messaging on annual Global Manufacturing Outlook publications across eight editions. Show less

New York, Ny, United States (Global Travel)

Ba, Economics

International Studies