Office Manager
- Managed customer service, purchase order management, shipping and receiving, and related administrative work for this 50-employee blown-film extrusion manufacturing plant.- Achieved 98% on-time shipments of over a million pounds of products every month for corporate clients.- Received customer orders, accurately processed each into BAAN IV to create work orders for the production floor and worked with the plant’s lead floor operators to resolve questions and issues.- Created a Bill of Lading (BOL) for each shipment, scheduled trucks via Transplace logistics management software, and scanned a copy of the BOL for each customer to confirm shipment.- Managed damaged shipment claims to obtain appropriate reimbursement.- Coordinated with corporate to set up new customer accounts and secure credit review and approval.- Maintained order and efficiency in the plant by setting up new product codes for accurate product identification and tracking.- Requested by client 3M to be their company-wide point person. Managed purchase order receipt through EDI and the 3M Oracle portal, verified prices, printed order acknowledgements, and keyed and distributed the orders to each plant.- Established great relationships with each customer. Notified them proactively when problems arose and worked closely with them to find acceptable solutions and responded quickly to fulfil rush orders and solve supply emergencies or wrong count issues.
