Michele Bailey, Mba Email & Phone Number

Driving strategic performance management practices. Enabling a learning culture.

Durham, North Carolina, United States

Associate and manager engagement of Quarterly Check-ins, Career Development, Goals, Feedback, Performance Management* Project managed and led the Year-end Performance Management cycle for ~70K associates* Facilitated Regional Leadership Team Steering Committee. Program managed the development of a Career Expo Playbook* Designed, deployed, and built adoption at scale for Career Development Framework and Quarterly Check-ins * Enabled new manager capabilities through facilitation of scenario-based training classes & a suite of readiness resources* Established enterprise reporting on talent data to identify trends and opportunities* Supported robust leadership discussions through project managing and delivering executive talent review cards* Utilized strong relationships across the firm to ensure alignment and deliver best in class talent practices* Partnered with HR platform team to continuously improve user experience and engagement of our practices

Raleigh-Durham, North Carolina Area

Concurrent with role as Director, Talent Management, held two leadership positions in the Fidelity NC region. Co-Chair Women's Leadership Group NCCo-Chair NC talent initiative to support people managers

Raleigh-Durham, North Carolina Area

Responsible for Talent Management within Fidelity Corporate Services Talent & Learning. Primary focus is on leadership and management development, talent assessments, talent reviews, and succession planning.* Led talent assessment for leadership team* Prepared for talent portfolio review with HR and executive leadership team* Supported leadership development leveraging the 70/20/10 learning philosophy* Program managed a manager upward feedback survey and support resources * Co-designed and deployed solution to support HR skill development * Designed playbook to support career coaching of associates

Raleigh-Durham, North Carolina Area

Responsible for the support of Talent Practices within Corporate Operations Talent Management & Development. Primary focus is on leadership and management development, global talent strategy, and executive coaching.• Design and deploy global initiatives that support and develop our workforce through common processes and resources• Partner with our Global Delivery Center teams (Ireland, India, China) to develop a global talent strategy that focuses on mobility, talent segments, and talent development across the globe• Define consistent processes and templates to be leveraged during the executive coaching life cycle• Partner with internal and external vendor management teams to ensure Fidelity security and risk protocols are defined and implemented across the Coach population• Establish infrastructure to allow for future executive coaching metrics• Serve as relationship manager with PWIS Talent & Learning Performance Consultant. Jointly establish operating guidelines, annual forecasting, and address development and training needs in support of Corporate Operations• Project manage talent management initiatives based on senior leaders’ business needs/ strategies

Durham, N.C. And Merrimack, N.H.

Responsible for ensuring superior service delivery and adherence to contractual service level agreements (SLAs) for Fidelity’s two largest Human Resources Outsourcing clients, Bank of America and The Hartford. Primary point of escalation for client issues. Report directly to the Vice President of Client Services.• Recipient of the 2007 Outstanding Client Service Award: Fidelity Human Resource Services Award presented to the most highly rated client service team by internal management• Oversee client services for two clients’ combined population of 280,000 domestic, international, and contract users on our Talent Management offering • Transformed struggling client products into satisfied and reference-able clients • Involved in the full life cycle of client business, from implementation through de-conversion• Generated revenue via change order management• Consistently meet and/or exceed KPI’s through partnerships with internal and vendor (Taleo, Saba) resources• Lead and/or consult on projects, including enterprise-wide performance management review cycles and operational improvements• Conduct Voice of the Customer sessions and implement solutions that increase client satisfaction, achieve efficiencies, minimize risks, and/or reduce operating costs • Present to internal and client stakeholders at all levels of the organization• Established acquisition protocols for the Staffing product that were leveraged on five acquisition conversion projects

Merrimack, N.H.

Led the implementation of Fidelity’s Staffing solution, Taleo, for largest HRO client. Partnered with stakeholders to establish the new service and support required. • Collected requirements for process & system integration of Taleo with other Talent Management and HR/Payroll products• Configured Taleo to support the client’s process while leveraging best practices and Six Sigma methodology• Assisted in the development and configuration of interfaces, reports, and conversion code • Participated in User Acceptance Testing and Customer Acceptance Testing• Leveraged project management skills focusing on task assignment, resource allocation, risk assessment, escalation processes, and continuous methodology improvements

Raleigh-Durham, North Carolina Area

Continued to support IBM’s associates after the Employee Service Center (HR functions) was acquired by Fidelity Investments in August 2002.

Raleigh-Durham, North Carolina Area

Provided advice, counsel, and corporate policy interpretation about internal job opportunities and performance appraisals. Analyzed and troubleshot technical problems while teaming with the client and third party vendor development teams. • Demonstrated the Performance Web Application to IBM’s CEO and Chairman• Assisted client attorneys, HR generalists, and the Equal Opportunity department in gathering data for pending litigations, internal grievance procedures, and audit matters• Served as the customer advocate and policy expert in establishing technical requirements for the new job posting Web application• Participated in end to end development cycle including deployment and ongoing support for a vendor recruiting application, PeopleClick, and a proprietary Performance Management web-based tool

Raleigh-Durham, North Carolina Area

Rotated through various human resource functions that provided leadership opportunities

Raleigh-Durham, North Carolina Area

Participated in human resource and organizational management activities• Contributed to the Optimas Award submission which won for “financial impact” • Performed a skill assessment and gap analysis for the department• Participated on a cross-functional team to streamline the organizational reporting processes• Assisted in the development, testing, training, & implementation of a cost recovery tool for MADIO (Mergers, Acquisitions, Divestitures, Integrations, and Outsourcing)

Raleigh-Durham, North Carolina Area

Recruited university candidates for technical positions • Developed and deployed a national corporate recruiting initiative in order to increase the number of people with disabilities hired at the company• Teamed with line managers to hire the best talent for over 230 openings using Resumix• Performed high touch initiatives to improve customer satisfaction & increase the acceptance rate • Provided total compensation recommendations to line managers

New Brunswick, New Jersey

Established and evaluated international compensation packages based on equity, considering market and internal data• Developed salary increase guidelines for 50 countries; published in CEO’s year end newsletter.• Determined benchmark salaries for international MBA graduates placed as local nationals overseas• Calculated benchmark salaries for 20 top level positions in over 40 countries• Facilitated communication among Managing Directors, Company Group Chairpersons, & Worldwide Compensation Resources• Participated in numerous compensation surveys

Mba, Hr, Strategic Management

Activities and Societies: Dean’s Award Pesident, Society for Human Resource Management, Rutgers University MBA Chapter

B.S, Management

Activities and Societies: Dean’s List, National Management Honor Fraternity (Sigma Iota Epsilon), Bursar for Phi Sigma Sigma (Gamma Nu.