Michele Thomas Email & Phone Number

Milwaukee, Wi, Us

Waukesha, Wisconsin

Experience with the investigation process, determining liability, handling and resolving bodily injury claims of varying complexity and/or coverage issues.Develop and maintain relationships with attorneys, medical providers, other insurance carriers, insureds, and injured parties.Negotiate injury settlements of varying complexity complying with policy language, state statutes and case law.

Pewaukee, Wisconsin

Pewaukee, Wisconsin

Responsible for minor to moderate complexity med pay claimsReview coverage and determine action itemsAdminister payments for accident related medical bills by reviewing facts of loss, medical records, and state specific policy guidelinesCommunicate with customers, agents, and medical providersField questions from medical providers on status of claims

Pewaukee, Wisconsin

Responsible for the investigation and settlement of casualty claimsObtain recorded statements from all individuals involved in lossReview police reports for facts of lossCommunicate with customers, agents, field adjusters to keep claim moving forward

Lincolnshire, Il

Process Automation Consultant- Primary contact for all new process automation tool requests, existing process automation tools and ongoing scope changes- Assessed quality of incoming requirements, scope concerns, and re-prioritization needs- Identified risks, defined mitigation plans, and evaluated business outcomesUser Acceptance Testing Coordinator- Managed cross team test plan, coordinated activities, and measured outcomes- Facilitated issue review meetings with technology and SME to cover online walk throughs of issues- Escalated outstanding issues as necessary to technology and/or business line decision makers- Defined SME and UAT tester process- Monitored monthly documents including scenarios, test data, staffing assignmentsClient Support Representative- Answered support phone line- Addressed all client calls and emails submitted within 24 hours- Applied knowledge of systems and process to improve client support

Lincolnshire, Il

Business Technical Analyst- Expert in both business process and technical system functionality- Leveraged knowledge and experience to ensure that the requirements provided a well-integrated solution- Point person and coordinator for new requests and defects- Created and reviewed test cases for user acceptance testing of the survey system application- Designed effective user guides- Developed and delivered global training in three countries

Lincolnshire, Il

- Subject matter expert and product owner for survey and data collection setup for compensation surveys with the survey application- Standardized the annual survey cycle process from setup through delivery on the client portal- Established a system to track client participation in compensation survey- Managed survey invitations to U.S. corporate clients, including participation verification form- Communicated global participation to over 20 local markets and ensured proper follow up- Tracked client participation in compensation surveys- Coordinated billing and report order tracking- Managed security access requests- Trained system administrators on setting up compensation surveys in the survey application- Trained executive consultants on setting up projects for analytics and reporting, including client delivery via web portal

Lincolnshire, Il