Portfolio project management and reporting for a regional Credit Union. Development of project management governance and tools.Provide project consulting and guidance to project leads.Partner with all levels of management C-Suite and below to successfully implement projects.Assist Risk management team with audit and exam responses and remediation plans.

Led team of Business Systems Analyst, providing systems support, maintenance, enhancements and new development for workers compensation underwriting and policy administration systems; hired and managed individual contributors; defined and evaluates individual performance objectives making compensation recommendations; established partnerships with stakeholder, cross-functional teams, IT and vendor to ensure new products and changes met stakeholder needs, regulatory and compliance requirements and delivered on time within budget; created business cases for strategic projects in alignment with operational imperatives; reported results and plans to key stakeholders and upper management; negotiated enhancement costs and evaluated service level results to ensure vendor was in compliance with contract.

Led production support team, providing level 2 support; managed projects ranging from$250K to $2M; Participated in RFI and RFP Vendor selection process; Developed business cases for system enhancements; provided cost benefits and recommendations leading to final system selection; documented business requirements, planned and performed client testing to ensure quality delivery.

Performed underwriting and rating of new business applications, renewals, changes, and audits; completed federal and state insurance filings; performed other policy administrations and customer service activities; documented and maintained procedures; provided training in group sessions and individual basis; completed quality reviews.