Assist customers in an in-bound customer contact center Serve as a customer advocate Provide verbal and written communications with customers Proficiently handle incoming customer calls, letters and emails Work closely with field management, category managers, and other departments to resolve customer questions/issuesResearch product questions on proprietary brands

Responsible for Management of 20+ associates. Delegate, direct, and mentor sales associates, as well as, provide superior customer service. -Conduct Visual implementation during floorsets. -Inventory and Cash Control

Leadership, direction, and management of 6 stores in the New England market. -Responsible for recruiting and developing newly hired management and sales associates. -Management of promotional activities, visual merchandising, inventory control, and payroll. -Key Achievements: Played a significant role in the opening of 6 stores in the New England region. Hired, trained and developed management and sales associates for new stores. Driven sales leader, increasing sales in 3 stores from a volume C to an A. Developed a well established relationship with the buyers and allocations enabling them to better understand merchandise needs in the region.

Responsible for driving sales and customer service. Assisted store manager with daily operations which included, but were not limited to, sales, accounting, and stock.