Michelle Etheridge Email & Phone Number

Point Of Rocks, Md, Us

Northern, Va, Md, Dc Market

I served as the company's representative, fostering strong relationships with internal stakeholders, vendors, landlords, and external tenants to ensure aligned interests. I negotiated building service agreements and project terms to achieve favorable outcomes and compliance with company standards. I implemented preferred operational service standards, developed asset preservation plans, and led work efforts to deliver effective real estate service solutions.• Managed operational… Show more I served as the company's representative, fostering strong relationships with internal stakeholders, vendors, landlords, and external tenants to ensure aligned interests. I negotiated building service agreements and project terms to achieve favorable outcomes and compliance with company standards. I implemented preferred operational service standards, developed asset preservation plans, and led work efforts to deliver effective real estate service solutions.• Managed operational continuity and maintenance of a diverse portfolio of 100 retail banking properties, totaling 400,000 sq ft, including ATMs and financial offices for functionality and preservation of all company-owned, leased, or real estate.• Administered emergency property situations, including property damage, electrical and plumbing issues, pest infestations, floods, fires, and crime scenes, ensuring prompt and effective resolution.• Planned and oversaw asset preservation projects with annual budgets ranging from $1.5 to $2M. Show less

Rockville, Maryland

I managed all work order processing and third-party dispatching for service requests within the portfolio. I negotiated, tracked, and coordinated preventative maintenance contracts, repairs, maintenance, and Certificates of Insurance. Utilizing the Angus Anywhere work order management system, I streamlined service request processing. I supervised building engineers, including hiring recommendations, staffing level determinations, and labor usage oversight, including overtime.• Governed… Show more I managed all work order processing and third-party dispatching for service requests within the portfolio. I negotiated, tracked, and coordinated preventative maintenance contracts, repairs, maintenance, and Certificates of Insurance. Utilizing the Angus Anywhere work order management system, I streamlined service request processing. I supervised building engineers, including hiring recommendations, staffing level determinations, and labor usage oversight, including overtime.• Governed a 500,000 sq ft portfolio of medical office properties by successfully navigating a challenging environment and effectively balancing multiple priorities.• Created and reviewed requests for proposals from various service contractors for property management needs, as well as from general contractors, architects, and interior designers for ongoing suite buildouts, preventative maintenance contracts, and oversight of building capital improvements, involving interior and exterior renovations, and elevator modernization. Show less

Rockville, Maryland

I led all operational phases, encompassing property maintenance, accounts payable/receivable, property administration, and tenant relations. I maintained a thorough understanding of the company's mission, business priorities, and strategic plans. I contributed to the preparation of the annual budget and monthly variance reports. I oversaw third-party services, including cleaning, HVAC, plumbing, electrical, landscaping, and specialty vendors, ensuring contract compliance and quality… Show more I led all operational phases, encompassing property maintenance, accounts payable/receivable, property administration, and tenant relations. I maintained a thorough understanding of the company's mission, business priorities, and strategic plans. I contributed to the preparation of the annual budget and monthly variance reports. I oversaw third-party services, including cleaning, HVAC, plumbing, electrical, landscaping, and specialty vendors, ensuring contract compliance and quality service.• Assisted with budgeting and capital projects for three portfolios of full-service office and triple net properties, totaling 3M square feet.• Commanded accounts receivables and collections by successfully reducing outstanding A/R to under 3% and increasing insurance compliance to over 90%.• Won the "Keep Our Customers" Award in 2018 for exceptional service and performance. Show less

Germantown, Maryland

I investigated and resolved complaints, disturbances, and violations in accordance with management rules and regulations. I collaborated with Association Board Members to address needs and issues. I conducted routine inspections of grounds, facilities, and equipment to identify maintenance needs and plan capital improvements. I scheduled general maintenance, major repairs, remodeling, or construction projects in line with the community's governing documents.• Served as Certified Manager… Show more I investigated and resolved complaints, disturbances, and violations in accordance with management rules and regulations. I collaborated with Association Board Members to address needs and issues. I conducted routine inspections of grounds, facilities, and equipment to identify maintenance needs and plan capital improvements. I scheduled general maintenance, major repairs, remodeling, or construction projects in line with the community's governing documents.• Served as Certified Manager of Community Associations (CMCA®) by overseeing operations, maintenance, administration, and improvements for a large portfolio of Community Associations.• Met with Boards of Directors and committees to address legal and environmental issues by negotiating management and service contracts, prioritizing tasks, and discussing financial and operational community statuses. Show less