Michelle Feldman Email and Phone Number

Managed a team of Customer Success Program professionals in Cisco's US Public Sector customer theater at scale, driving customer success adoption of Cisco's success programs around enterprise networking, security, and data center technologies. Provided voice of customer/theater requirements into CX Operations for process, program, and platform improvements.

Lead the customer success scale program for 250+ US Public Sector customers to drive implementation, usage, and adoption of Cisco DNA and Security portfolio. This required coordination and alignment with sales and renewals teams to smoothly transition customers from purchase to onboard and eventually to renew and identify any upsell opportunities. In addition, I coordinated live local events teaching customers (not just Public Sector) about product use-cases, basic setup procedure, and ease of incorporation with existing network

• Program Management Lead for a multi-billion-dollar weapon modernization program in collaboration with multiple sites in the Department of Energy (DOE) complex such as Lawrence Livermore National Lab, National Security Campus, Savannah River, and CNS Pantex / Y12. • Key responsibilities include creation of programmatic processes and deliverables, programmatic interface with all external sites in DOE and programs customers (National Nuclear Security Administration and US Air Force), and programmatic lead on system level development of the weapon. • Engineering responsibilities included environmental characterization testing, vendor evaluations, source inspection of production parts at vendors, creation of test procedures, and construction of units going into development and qualification testing.

• Managed and coordinated project activities and milestones for a DOE weapons program that included four sub-teams located in two different states, as well as activities that were dependent on a schedule from the government manufacturing facility.• Managed the budget of a $400M project and provided detailed cost analysis in addition to managing an integrated project schedule using Earned Value Management. • Monitored and analyzed schedule and cost variances and assisted in providing and executing corrective action plans for the customer. • Analyzed, prepared, and validated work package agreements, monthly variance reports, control account plans, quad charts, and purchase requisitions. • Tracked and executed configuration and change management for the four sub-teams within the project. • Participated in formal reviews including Baseline Design Reviews, Final Design Reviews, Integrated Baseline Reviews, and Product Definition and Design Reviews.

I worked on several large projects including a tech transfer from US to Austria, product launch into the Japanese market, and a product re-design and launch into both US and global markets. Also worked on smaller process improvement and facilities and engineering projects.

I supervised two different product lines in a clean room environment starting from formulation through final packaging. Both following GMP and ISO guidelines and yearly audits by the FDA and TUV(European equivalent) as well as other individual country specific regulatory agencies.