Michelle Foo Email & Phone Number

Malaysia

 Maintain and enhance training system Collect and analyze the training needs from Contact Centre Agents and Service Providers Responsible for developing, coordinating and updating all the internal training process Track the training records, evaluate the training results and optimize the training process Support team leader to organize kinds of.

 Promoting quality achievement and performance improvement throughout the company Setting CMMi /ISO20000 compliance objectives and ensuring that targets are achieved Maintaining awareness of the business context and company profitability, including budgetary control issues for QA activities Ensuring compliance with national and international standards.

 Support new Program launches as needed  APJ Consumer Lead for Delta initiatives  Coordinating FY14R2/R3/R4/R4.1 Delta (Dispatch tool) UAT APJ Testing with each sides testers and IT team  Work closely with APJ Delta testers to make sure all tests completed on time and discuss defects with IT team Engagement with CIDAR (Customer Induced) Program. Make.

 Sales on Warranty Extension, spare parts, third party products, laptops and desktops  Involving in Total Solutions queue and handling Out of warranty calls, Sell solutions and Obtained best closed sales in December 2008Leadership and guidance to team members and new hires starting - June to September 2009 Margin performance for new hire increased from.

 Troubleshooting with customers via emails and performing call backs to close cases Ability to accept all tasks without questions - Helping call team to take calls during weekend  Taking initiative to help ANZ Inspiron Consumer Call team to take calls during the weekend and service level increased 40% within an hour Involving and helping in SNP queue.

Bachelors Degree Of Information Technology

Advanced Diploma In Computer Studies

Diploma In Computer Studies