• Indie publishing company organized to manage finances for self-published novels• Two books published with pen name Melody Kepler, three published for other writers. Namely: - Resonate by Erin Wilkerson: Launch date May 1, 2023 with 88 sales to date (May 22, 2023). Current Amazon ranking at #267,371 in the Kindle Store and #78 in Teen & Young Adult Science Fiction & Dystopian Romance ebooks• Manage file formatting, organization, upload print and ebook files to distribution platforms (namely Amazon KDP, IngramSpark, and Draft2Digital.), order proofs, proof reading, minor editing, troubleshoot ebook distribution and print inconsistencies and find the corrective solutions.• Submit books to award contests. Namely:• Extension by Melody Kepler, awarded 3rd place in Science Fiction and Romance categories in the 2023 Speak Up Talk Radio Firebird Book Awards• Upload audio files through Amazon’s ACX distribution platform for Audiobook distribution.• Analyze sales reports, track finances, and distribute royalties to authors in accordance with contracts• “Roots: An Anthology” by Anna Bowman, Judah Lamey, Leumas, Llewtnac, Melody Kepler, and S.R. Jenkins held a recent 5 day free promotion (through KDP) resulting in 347 total sales. 258 (~74%) of those transactions took place on day 1.• Manage website design and plugins, WordPress site building, and content utilizing the Avada Splash theme. • Keep everyone calm while managing production schedules and launch date deadlines

• Develop conceptual and schematic design packages with team via in person and written communications with Architects and Engineers• Coordinate and collaborate with cross-functioning consultants throughout every pre-construction project phases• Work with Architect, Electrical, Civil, and Structural engineers for 1+ years to complete the Bountiful City Hall Remodel in Bountiful, Utah• Assist our team in developing, modifying, and reviewing construction documents to meet city permit requirements• Work with Architect to complete construction administrative activities for client contracts • Manage timeline to complete work on each project in order to meet city submittal deadlines

• Set up new projects in Revit using company standards and best practices• Revitalize, organize, and maintain 30, 24”x36” sheets of in-house company standard documents• Worked closely with the lead engineer on each project.

DAILY• Check voice mail• Check e-mail• Check & respond to on-demand requests• Check for new enrollments• Send online course enrollments to appropriate people• Make phone calls if enrollments for upcoming classes are low• Review class evaluations for any issues/student quotes for marketing• Student management (registration, drop classes, certificates, etc)• Review class rolls • Follow up with students who didn’t attend• Register students who did, if not on roll already• Update Google AnalyticsWEEKLY• E-mail on-demand students about upcoming classes (3-4 weeks out)• Call on-demand students about upcoming classes (1-2 weeks out)• Compile on-demand evals to review in team meeting (weekly)• Check enrollment numbers for classes one week out to see if we need to focus additional efforts on marketingMONTHLY• Check with Murray site to see if they need supplies (certificates, markers, flip charts)SEMESTER• Pull on-demand report for scheduling• Task to Cathy Ota to pull the enrollment summary and the class roll report• Update semester enrollment numbers• Pull class rolls and take students off on-demand list for classes they’ve attended• Review and edit ProEd class catalog• Update keywords/categories for any new courses• Nonprofit Application process• Compile applications – contact student if incomplete• Coordinate the awarding of scholarships• Student registration• Create an e-mail list for admitted students• E-mail admitted students – how to register, policies, key info • Clone the projects (marketing, nonprofit academy, etc)

Take responsibility for answering the phone and responding to emails, voicemails and walk-ins. handle calls and questions from customers with professionalism and respect.Retain information of our courses and processes for getting enrolled in our courses.Maintain an overall familiarity with other department roles and support the teams as necessaryAssisting with issues students have regarding enrollment and payments.Attend special open house events for programs to provide on-site enrollment for the students.Complete weekly task duties with accuracy.Process payments made for our courses.Review student financial accounts for debt discrepancies Keep track of hardware and equipment checked out to people and departments.Register and drop students.Maintain records, reports, files and data on all activities relating to student registration and payment information.Convey course information to students; assist students in selecting appropriate classesCommunicate with foreign students who need to pay tuition bills, regardless of language barriers.Keeping balance of cash box for proper amount.Ensure windows, safe, and external door are locked and armed upon daily departure.Follow FERPA information confidentiality regulations on every account.

Ensure which students attended each class and stayed for the duration.Answer questions in regard to online homework related to the lab work.Maintain organization of tools and keep track of tools list.Assist students with questions on best practice for procedures on engineering the guitar.Establish a standard for end of class cleanup and ensure students follow class schedule.Hands on demonstrations exhibiting the process of how to do each step.Soldering, sawing, drilling, wood shaping, sanding, routing, painting, finishing.

Answer inbound calls from physician clinics to distinguish what testing was available for a patient's’ specific needs.Make outbound calls to reference labs across the country to check on testing status.Relay when results would be sent to the physician clinic where testing was ordered.Ensure proper results and company patient care standards are met with every encounter.Organization and tracking of patient samples.Data entry: typing up hard copy test results for efficiency of providing fast results to our clients for their patients.Follow HIPAA confidentiality regulations on every account.

Responsible for keeping up with industry trends in order to provide client with options for their customer to best suit their needs.Provide excellent customer service via phone and email.Data processing and entry of customer orders that were received via mail, email and digital fax.Assist clients with creating custom products to fit their company’s promotional needs.

Excelled in training class, moving up from frontline customer service to specialty Parts team. Later taking on more responsibility as a spreadsheet master.Maintained workflow for specialties team.Communication with vendor warehouses to organize the replacement parts for broken or missing items of an order.Spreadsheet log the parts that were needed.Standardized warehouse follow-up timeframe for replacement parts to ship from 5-7 business days to 3-5 business days. Resulted in reduced workflow and increased customer satisfaction with the department.Continue contact with customers as to status of their replacement part order. Organized replacement parts to be shipped to customers.Retain knowledge of products offered to provide excellent customer service via phone, chat, and email.